Administrative Coordinator - Support Services

Goodwill Industries of Middle Tennessee, Inc.; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

403(b) Retirement Plan

Paid Vacation

Holiday & Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Paid Vacation & Sick Leave

Employee Assistance Program

Job summary

The Administrative Coordinator - Support Services at Goodwill Industries of Middle Tennessee, Inc. serves as the first point of contact for visitors, vendors, and partners, ensuring a professional and welcoming front desk.

You will support HR, IT, Accounting, Marketing, and Development with clerical tasks and mail handling. Ideal candidates have 2+ years in administrative roles, strong communication and organizational skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent; an associate degree is preferred.
• 2+ years of experience in administrative support, reception, customer service, or office coordination.
• Strong customer service, communication, and organizational skills.

Responsibilities

• Greet visitors and manage front desk operations in a professional manner.
• Handle mail, packages, and coordination with delivery vendors.
• Provide administrative support to Support Services departments and manage conference room reservations.
• Maintain a welcoming, organized office environment and assist with inquiries.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Microsoft Office

Organizational skills

Attention to detail

Confidentiality

Time management

Education

High school diploma or equivalent; associate degree preferred

Tools

Microsoft Office Suite

Job description

Job Location

Opportunity Campus - Career Solutions

Job Summary

The Administrative Coordinator - Support Services serves as the primary point of contact for visitors, employees, vendors, and community partners entering the Support Services area, which includes HR, IT, Accounting, Marketing and Development. This position is responsible for maintaining front desk operations, receiving and distributing mail and deliveries, providing administrative support to departments within Support Services, and ensuring a welcoming, professional, and efficient environment for all guests and team members. The Administrative Coordinator - Support Services will promote a positive work environment that celebrates our vision, mission, and core values of Teamwork, Respect, Uprightness, and Empowerment in every action and interaction with team members, donors, customers, management, and persons served. Goodwin Industries of Middle Tennessee's mission is to change lives through education, training, and employment.

Essential Functions

• Front Desk Operations Serve as the first point of contact for visitors entering the Support Services area. Greet and direct visitors, vendors, applicants, and community partners in a professional and courteous manner. Answer and route incoming phone calls and inquiries. Maintain visitor sign-in procedures and provide visitor badges when required. Support building security and access procedures by monitoring front desk activity.
• Mail and Delivery Coordination Receive, sort, and distribute incoming mail, packages, and deliveries. Coordinate outgoing mail and shipping activities. Serve as the primary contact for delivery vendors and courier services. Maintain organized mail and package storage areas.
• Administrative Support Provide administrative assistance to Support Services departments as needed. Assist with scheduling meetings and managing conference room reservations. Prepare, organize, and distribute documents, correspondence, and reports. Maintain office supplies and coordinate replenishment of inventory.
• Office Coordination Help maintain a professional, organized, and welcoming office environment. Coordinate with facilities and other departments to address building-related concerns reported through the front desk. Support employee and visitor inquiries by directing them to appropriate resources. Perform other duties as assigned.

Minimum Qualifications

Required Skills Education High school diploma or equivalent; associate degree preferred. Experience 2+ years of experience in administrative support, reception, customer service, or office coordination roles preferred. Knowledge / Skills Strong customer service and interpersonal skills. Excellent verbal and written communication abilities. Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel. Strong organizational skills and attention to detail. Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment. Ability to handle confidential information with professionalism and discretion. Dependable, self-motivated, and service-oriented approach to work.

Benefits

• Full-Time Benefits: Health and Prescription Insurance
• Full-Time Benefits: 403(b) Retirement Plan
• Full-Time Benefits: Paid Vacation
• Full-Time Benefits: Holiday, & Sick Leave
• Full-Time Benefits: Paid Bereavement Leave
• Full-Time Benefits: Employee Assistance Program
• Part-Time Benefits: 403(b) Retirement Plan
• Part-Time Benefits: Paid Vacation & Sick Leave
• Part-Time Benefits: Employee Assistance Program