Administrative Coordinator - Radiology - Kelsey-Seybold Clinic - Main Campus

UnitedHealth Group; Houston (TX); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k contribution

Job summary

Kelsey-Seybold Clinic, part of the Optum family, seeks an Administrative Coordinator to lead clerical activities at a Houston site. You’ll report to the Clinic Administrator and ensure high-quality admin service and adherence to standards.

You will supervise staff, manage schedules, monitor inventory, and support problem solving daily to improve care delivery and efficiency for patients and the Business Office.

Qualifications

• High School diploma or G.E.D.
• 3+ years medical office experience including face-to-face customer service, registration and scheduling.
• Basic PC literacy and 10-key by touch.
• Excellent communication and interpersonal skills.
• Ability to speak, understand, and write English.

Responsibilities

• Evaluates patient flow and administrative service provided by staff.
• Implements and monitors administrative service standards and procedures.
• Coordinates daily operational activities of administrative staff.
• Orders supplies and maintains inventory for cost efficiency.
• Identifies and monitors methods to improve quality and efficiency.
• Reviews patient accounts and forwards documentation to Business Office.
• Provides daily problem solving and planning support.
• Gives feedback on staff performance to supervisors.
• Assists with staffing and scheduling evaluations.
• Performs other duties as assigned by supervisors.

Skills

Communication skills

Customer service

English proficiency

Problem solving

Team coordination

Education

High School diploma or G.E.D

Associate or bachelor's degree in related field

Tools

Microsoft Word

Excel

10-key by touch

Job description

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

The Administrative Coordinator provides leadership and coordinates clerical activities of administrative staff working within the clinic site. The position reports directly to the Clinic Administrator or Administrative Supervisor. The Administrative Coordinator is the primary management and communication link to the administrative staff and is responsible for assuring high quality administrative ser vice to Kelsey-Seybold patients. The position is responsible for implementing standards, policies and procedures formulated and recommended by Kelsey-Seybold Clinic.

Primary Responsibilities:

• Evaluates patient flow and administrative service provided by the administrative staff. Identifies and manages problems associated with administrative patient services and initiates appropriate decisions and solutions
• Implements and monitors administrative service standards, protocols, policies and procedures. Assists Administrative Supervisor and/or Clinic Administrator in main training appropriate administrative staff ratios
• Performs in a line administrative position and coordinates the daily operational activities of the administrative staff within the clinic
• Orders supplies and maintains appropriate inventory levels to maintain cost effective administrative operations
• Identifies and monitors methods to improve quality, efficiency and cost effectiveness in administrative patient services
• Assists with reviewing patient accounts to determine accuracy and forwards pertinent documentation to Business Office, if applicable
• Remains accessible to administrative staff on a daily basis for purposes of problem solving and planning administrative patient services
• Provides feedback to the Administrative Supervisor/Clinic Administrator regarding administrative staff and assists with employee performance evaluations
• Identifies performance problems at the time they occur, provides feedback to the employee in a timely manner and communicates this information to the Administrative Supervisor/Clinic Administrator
• Works with Administrative Supervisor/Clinic Administrator to evaluate staffing and scheduling. Performs other duties as assigned by the Administrative Supervisor/Clinic Administrator

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or G.E.D
• 3+ years medical office experience to include the following: Face-to-face customer service, cash handling, patient registration, appointment scheduling, medical billing, charge entry/capture, experience & knowledge of managed care; OR
• 3+ years KSC medical office experience
• Basic PC Literacy. Alpha/Num Forms Entry
• Familiarity with 10-Key by touch
• Proven excellent communication and interpersonal skills
• Demonstrated basic math ability
• Demonstrated ability to speak, understand and write English

Preferred Qualifications:

• Associate or bachelor's degree in related field
• 4+ years of direct face-to-face customer service experience
• Insurance/Managed Care experience/training
• Cashiering experience
• KSC experience
• 10-key by touch and/or data entry experience
• Microsoft Word & Excel proficiency
• Bilingual- English/Spanish

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.