Administrative Coordinator II - Neurosurgery - Boston

TuftsMedicine; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

TuftsMedicine is seeking an experienced administrative coordinator to provide support across programs, organizing resources to meet short- and long-term goals. You will liaise with leadership, manage day-to-day operations, and help ensure the delivery of high-quality health services.

The role involves budgeting, staffing, and front desk oversight, with a focus on improving workflows and compliance. Strong communication is essential for coordinating internal and external partners in a fast-paced

Qualifications

• Two (2) years' administrative experience.
• High school diploma or equivalent.
• Five (5) years' administrative experience in healthcare setting.
• Bilingual.

Responsibilities

• Collaborates with leadership to improve service outcomes aligned with hospital mission and scope of service.
• Oversees day-to-day functions including budget compliance/payroll, staffing, scheduling, front desk operations, revenue capture, and prior authorization as needed.
• Acts as the first level point of contact for clerical needs of the program, handling timesheets, office supplies, mail, and billing.
• Works with clinical and administrative teams to develop workflows and improve efficiency.
• Coordinates staffing patterns based on volume and needs to ensure uninterrupted patient care.
• Collects, analyzes, and uses data to inform decisions.
• Facilitates inter- and intra-departmental and external communication with community services and other departments.
• Conducts meetings to discuss policies and updates to enhance care delivery.
• Assists with regulatory compliance with standards (ACR/JCAHO/ACOS).
• Participates in Quality Improvement activities and orientation for new employees.
• Communicates progress to management to achieve goals.

Skills

Administrative experience

Healthcare experience

Bilingual

Education

High school diploma or equivalent

Job description

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision . An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment . The majority of time is spent in the delivery of support services or activities, typically under supervision . An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Job Overview

This position provides administrative coordination, reporting, day-to-day support, and daily operational tasks to assigned program . This role participates in assessing, planning, implementing and evaluating the health services provided . Where appropriate , new services, approaches, or expanded programs will be presented for review . This position is responsible to effectively organize , assemble and arrange resources to meet the short- and long- term goals of the program and organization. Serves as liaison and key point of contact to facilitate programmatic and operational communications internally and externally. This position works cooperatively within the department and other services to create a system of quality health care according to the policies, procedures, philosophy, and objectives of the departments and hospital .

Job Description

Minimum Qualifications :

• 1. Two ( 2 ) years ' administrative experience .

Preferred Qualifications

• 1. High school diploma or equivalent .
• 2. Five (5) years ' administrative experience in healthcare setting .
• 3. Bilingual .

Duties and Responsibilities

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned.

• 1. Collaborates with leadership to continuously improve service outcomes that impact patient comfort by overseeing the development and follow-through of improvement opportunities that are consistent with the hospital mission vision and scope of service statement .
• 2. Oversees day to day functions related to service area(s) including: budget compliance/payroll, staffing, scheduling/core delivery, front desk operations, revenue capture, and prior authorization for patients as needed based on insurance coverage.
• 3. Act s as the first level "go-to person" for the clerical needs of the program including timesheets, office supply and check requests, managing mail and billing of contractees , developing, printing and dissemination of program fliers and family education packets, among other daily administrative tasks.
• 4 . Works with the clinical and administrative team in developing a comprehensive workflow process within the program. Reviews workflows from time to time and provides support and guidance to the team to improve efficiency as necessary.
• 5 . Coordinates staffing pattern of the program based on volume and needs, providing coverage and support as needed to ensure uninterrupted patient care and continued efficient workflows.
• 6 . Collects, analyzes and makes decisions based on data and evidence-based statistics.
• 7 . Facilitates inter- and intra-departmental and external communication and linkages including responding to and facilitating internal agency communications with community services, staff, other hospital departments, and or off-site programs. Disseminations updates via letters, emails, and other methods as needed.
• 8 . Conducts meetings for all providers and staff to discuss new policies and procedures and provide updates to enhance delivery of care through the program, satisfaction with service and resolution of problems.
• 9 . Assists with and assures departments compliance with ACR/JCAHO/ACOS regulatory standards.
• 10 . Participates in Quality Improvement activities which used for strategic planning purposes, preparation for accrediting bodies, quality assurance and performance improvement plans.
• 11. Participates in the interview process and assists in a comprehensive orientation plan for all new employees.
• 12. Communicates progress to the management team regularly to achieve goals are achieved.

Physical Requirements

• 1. Frequent sitti