Practice Coordinator - Dermatology - Boston

tuftsmedicine; Boston (MA); On-site; USD 50,000 - 75,000; Full time

Job summary

Tufts Medicine in Boston seeks an Administrative Coordinator to provide essential coordination, reporting, and daily operational support for our health program. You will work with the leadership to improve service outcomes and ensure efficient workflows across departments.

The role requires at least 2 years of administrative experience, ideally in healthcare, and may involve bilingual capabilities. A high school diploma or equivalent is required, with potential for growth within a collaborative

Qualifications

• Two (2) years' administrative experience.
• Five (5) years' administrative experience in healthcare setting.
• High school diploma or equivalent.

Responsibilities

• Collaborates with leadership to improve service outcomes and patient comfort.
• Oversees day-to-day functions: budget compliance/payroll, staffing, scheduling, front desk operations, revenue capture, and pre-authorization for patients as needed.
• Manages clerical needs: timesheets, office supplies, mail, billing, and creation of program fliers and family education packets.
• Develops and refines workflow processes with clinical and administrative teams for efficiency.
• Coordinates staffing based on volume, ensuring uninterrupted patient care and smooth workflows.
• Collects and analyzes data to inform decisions.

Skills

Administrative experience

Bilingual

Education

High school diploma or equivalent

Job description

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision . An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment . The majority of time is spent in the delivery of support services or activities, typically under supervision . An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Job Overview

This position provides administrative coordination, reporting, day-to-day support, and daily operational tasks to assigned program . This role participates in assessing, planning, implementing and evaluating the health services provided . Where appropriate , new services, approaches, or expanded programs will be presented for review . This position is responsible to effectively organize , assemble and arrange resources to meet the short- and long- term goals of the program and organization. Serves as liaison and key point of contact to facilitate programmatic and operational communications internally and externally. This position works cooperatively within the department and other services to create a system of quality health care according to the policies, procedures, philosophy, and objectives of the departments and hospital .

Job Description

Minimum Qualifications :

1. Two ( 2 ) years ' administrative experience .

Preferred Qualifications :

1. High school diploma or equivalent .


2. Five (5) years ' administrative experience in healthcare setting .


3. Bilingual .

Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned.

1. Collaborates with leadership to continuously improve service outcomes that impact patient comfort by overseeing the development and follow-through of improvement opportunities that are consistent with the hospital mission vision and scope of service statement .


2. Oversees day to day functions related to service area(s) including: budget compliance/payroll, staffing, scheduling/core delivery, front desk operations, revenue capture, and prior authorization for patients as needed based on insurance coverage.


3. Act s as the first level \"go-to person\" for the clerical needs of the program including timesheets, office supply and check requests, managing mail and billing of contractees , developing, printing and dissemination of program fliers and family education packets, among other daily administrative tasks.


4. Works with the clinical and administrative team in developing a comprehensive workflow process within the program. Reviews workflows from time to time and provides support and guidance to the team to improve efficiency as necessary.


5. Coordinates staffing pattern of the program based on volume and needs, providing coverage and support as needed to ensure uninterrupted patient care and continued efficient workflows.


6. Collects, analyzes and makes decisions based on data and evidence-based statistics.


7. Facilitates inter- and intra-departmental and external communication and linkages including responding to and facilitating internal agency communications with community services, staff, other hospital departments, and or off-site programs. Disseminations updates via letters, emails, and other methods as needed.


8. Conducts meetings for all providers and staff to discuss new policies and procedures and provide updates to enhance delivery of care through the program, satisfaction with service and resolution of problems.


9. Assists with and assures departments compliance with ACR/JCAHO/ACOS regulatory standards.


10. Participates in Quality Improvement activities which used for strategic planning purposes, preparation for accrediting bodies, quality assurance and performance improvement plans.


11. Participates in the interview process and assists in a comprehensive orientation plan for all new employees.


12. Communicates progress to the management team regularly to achieve goals are achieved.

Physical Requirements :

1. Frequent sitti