Administrative Coordinator I, ACS Switchboard

University Hospital, Newark; Newark (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated professional to oversee the operations of hospital Switchboard Services. In this role, you will coordinate and manage a team, ensuring exceptional service in a fast-paced environment. You will leverage your strong customer service skills and supervisory experience to foster a collaborative atmosphere while enhancing operational efficiency. This position offers the opportunity to make a significant impact within a vital healthcare setting, where your contributions will help facilitate communication and service excellence. If you thrive in dynamic environments and are passionate about supporting healthcare operations, this role is perfect for you.

Qualifications

• 3+ years of experience in Call Center/Customer Service environment.
• Strong computer/keyboarding skills required.

Responsibilities

• Schedules and oversees performance of hospital Switchboard Services.
• Supervises staff and manages daily activities.

Skills

Customer Service

Time Management

Communication Skills

Teamwork

Flexibility

Professionalism

Education

Associate’s Degree

Bachelor’s Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Responsibilities

Under the direction of the Assistant Manager Business Services, schedules, coordinates and oversees performance and general operation of hospital Switchboard Services. Supervises staff and manages daily activities.

Qualifications

Associate’s Degree required; Bachelor Degree preferred. At least three (3) years of experience in a Call Center/Customer Service environment required. Prior lead/supervisory experience preferred. Must have strong computer/keyboarding skills to perform lookups by name, etc. Ability to function in a team environment, role model for professionalism. Word/Excel proficiency; excellent time management and communication skills; flexible, open to change and able to work in a fast-paced environment. Additional related experience may be substituted for the degree on a year-for-year basis.