Administrative Coordinator 2

LDH-Office of Behavioral Health; Pineville (LA); On-site; USD 25,000 - 28,000; Full time

Job summary

Central Louisiana State Hospital in Pineville, LA seeks an Administrative Coordinator 2 for the Switchboard/Front Gate to support telecommunication and administrative operations at the 24/7 facility. The role contributes to safe, efficient hospital operations and patient care.

The position requires experience in administrative services, strong policy adherence, and excellent communication. Rotating 12-hour shifts and a minimum hire rate are included in the compensation package.

Qualifications

• At least 1 year of experience in administrative services.
• Ability to follow policies and procedures.
• Strong communication and professional conduct.
• Experience coordinating visitors and telecommunication is a plus.
• Willingness to work rotating 12-hour shifts.

Responsibilities

• Greet visitors, log information, and direct visitors.
• Answer calls and route messages to appropriate personnel.
• Document incidents and notify required staff.
• Notify Security and other staff as necessary; coordinate ambulance if needed.
• Attend in-service training and maintain knowledge of policies.

Skills

Accountability

Policy compliance

Resource management

Effective communication

Professionalism

Administrative experience

Job description

CLSH MISSION:

Strive to provide quality, person-centered care with a focus on recovery and resiliency in a safe and secure environment.

CLSH VISION:

Strive to be the best public psychiatric hospital possible

CLSH VALUES “I CARE”:

I integrity, C compassion, A accountability, R respect, and E excellence

This position is for an Administrative Coordinator 2 position at the Switchboard/Front Gate located at Central Louisiana State Hospital in Pineville, Louisiana.

This position is responsible for supporting the operations of the CLSH Switchboard Department with telecommunication and administrative matters. The Switchboard Department operates 24 hours a day, 7 days a week. The Administrative Coordinator 2 plays a vital role for the Louisiana Department of Health in the Behavioral Health community by utilizing CLSH’s values and mission to deliver quality and effective care to our patients and ensuring our facilities are maintained accordingly. The hospital is highly committed to cooperative work with other state agencies and with the state and regional mental health program to ensure the integration and coordination of hospital-community services into a comprehensive system of mental health care.

Core and Preferred Competencies:

• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
• One year of experience in administrative services.
• EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will substitute for six months of the required experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Greet visitors, notify the appropriate unit or department of the visitor, complete the visitor's pass, log information, and direct visitors to the appropriate location.
  • Answer all incoming and in-house calls and route them to the desired destination quickly, providing accurate information and directions as needed.
  • Document unusual incidents witnessed regarding patients, visitors, or employees and notify required staff.
  • Take messages, page or call appropriate personnel, and deliver messages.
  • Notify Security and other staff/authorities as necessary, and document.
  • Call an ambulance when requested and notify Security to meet them at the front gate and escort to unit. Also, notify On Duty (OD) Registered Nurse, Administrator On Duty (AOD), and document.
  • Attends or conducts in-service training to maintain knowledge of all CLSH, OBH, LDH, and Civil Service policies, procedures, and rules, as well as meeting required standards.

Position Specific Details:

Appointment Type: Probational, Promotional, Demotion or Transfer

Career Progression: This position may be filled as an Administrative Coordinator 2

Work Schedule: Rotating 12-hour shifts

Compensation: Minimum Hire Rate of $962.40 bi-weekly

Contact Information:

For further information about this vacancy, contact:

Kelcie Cox
Central Louisiana State Hospital
Human Resources Office
[e-mail]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.