Front Desk Specialist - Behavioral Health

River's Bend PC; Troy (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision & 401(k)

Paid Time Off (Vacation, Sick, Holiday

Flexible scheduling

1-Hour Paid Lunch Break

Volunteer opportunities

Competitive weekend pay for on-call

Job summary

River’s Bend is seeking a full-time Support Staff member to join our growing practice in Troy, MI. You will assist with front-desk duties, appointments, referrals, insurance verification, and administrative support for clinicians.

The role emphasizes strong organizational and customer service skills, ability to multitask in a fast-paced environment, and proficiency with EMR systems and Microsoft Office.

Qualifications

• High School Diploma required; administrative experience preferred.
• Strong organizational and communication skills are essential.
• Comfort with technology and EMR/Microsoft Office proficiency required.

Responsibilities

• Greet clients and visitors professionally.
• Answer calls and voicemails; direct inquiries as needed.
• Complete intake for new referrals; schedule and confirm appointments.
• Verify insurance details and manage pre-authorizations.
• Handle documentation and administrative tasks for clinical staff.

Skills

Organizational skills

Time management

Verbal communication

Written communication

Attention to detail

Multitasking

Customer service mindset

Teamwork

Independent work

Education

High School Diploma

Tools

EMR systems

Microsoft Office

Job description

Join Our Team at River’s Bend – Support Staff (Full-Time)

River’s Bend is looking for a full-time, enthusiastic, motivated, and organized Support Staff professional to join our growing team! If you enjoy helping others, thrive in a fast-paced environment, and take pride in keeping things running smoothly, we’d love to hear from you.

As a member of our Support Staff Department, you’ll play a vital role in the day-to‑day administrative and operational success of the practice while working closely with our Practice Manager, Support Staff Lead, and clinical team.

What You’ll Do

• Greet clients and visitors with warmth and professionalism
• Answer incoming phone calls and voicemails, handling inquiries or directing them appropriately
• Complete intake processes for new referrals
• Schedule, manage, and confirm client appointments (including reminder calls)
• Provide insurance verification for clients
• Process drug screens and manage medication refills
• Handle incoming and outgoing documentation
• Verify insurance benefits and manage pre-authorizations
• Provide exceptional client support, addressing questions, concerns, and feedback
• Offer administrative support to clinical staff
• Collaborate with the team to ensure smooth daily operations
• Identify challenges and help implement solutions
• Perform additional duties as needed to support the practice

What We’re Looking For

Minimum Qualifications

• High School Diploma
• Previous administrative experience preferred

Key Skills & Competencies

• Strong organizational and time-management skills
• Ability to multitask and prioritize effectively
• Professional, clear verbal and written communication skills
• Strong attention to detail
• Comfort with technology, including EMR systems and Microsoft Office
• Excellent customer service mindset
• Ability to work independently and as part of a team

Our Ideal Candidate Is

• Organized and dependable
• Proactive and able to take initiative
• Calm under pressure and adaptable
• Team-oriented with a positive attitude

Benefits & Perks

• Medical, Dental, Vision & 401(k) benefits
• Paid Time Off (Vacation, Sick, Holiday & Bereavement)
• Flexible scheduling
• 1-Hour Paid Lunch Break
• Volunteer opportunities
• Competitive weekend pay for on-call coverage

Schedule & Compensation

• Hours: Monday–Friday, 9 AM – 8:30 PM (hours may vary by week)
• Shifts: 8-hour shifts
• Weekend On-Call: Every 4–6 weeks
• Pay: $18–$20/hour
• Hourly, non-exempt
• Paid bi-weekly

If you’re looking for a supportive workplace where your skills make a real impact, River’s Bend is the place for you.