Clinic Support Coordinator

Rogers Behavioral Health; Nashville (TN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Employee share program

Life/disability insurance

Flex spending accounts

Tuition reimbursement

Health and wellness program

Employee assistance program

Job summary

Rogers Behavioral Health in Nashville is seeking a Clinic Support Coordinator to handle receptionist and administrative duties, collect patient information, and maintain confidentiality of medical records. You will coordinate with multiple disciplines and support treatment teams to ensure smooth clinic operations.

The role requires proficiency with computers and EHR software, plus CPR and crisis prevention training within specified timelines.

Qualifications

• High school diploma required; proficiency with computers and EHR software.
• Previous office or medical office experience preferred.
• CPR certification required within 30 days of hire; annual re-certification.
• Formal crisis prevention training within 60 days of hire; annual re-certification.

Responsibilities

• Greet patients, answer phones, and provide Rogers program information.
• Register and schedule patients; verify insurance information.
• Manage check-in/check-out and maintain medical records accuracy.
• Coordinate with treatment team and external agencies; transfer processes.
• Maintain supplies and distribute mail; keep a safe, orderly environment.
• Complete documentation within required timeframes and report metrics.

Skills

Customer service

Organizational skills

Communication

Team coordination

Proficiency with computers

Education

High school diploma

Tools

Cerner EMR

Microsoft Office

Excel

Job description

Schedule: Monday through Friday
Typical hours: 8:00am to 4:30pm CST

The Clinic Support Coordinator performs receptionist and administrative duties related to clinic operations, collects patient information, maintains confidentiality of patient files, and coordinates with multiple disciplines and customers.

Job Duties & Responsibilities:

Performs variety of administrative processes, is the first and last point of contact with patients daily.

• Answers telephone and provides accurate Rogers program and services information to callers.
• Registers and schedules patients and confirms insurance guarantor information.
• Responsible for daily check-in and check-out of patients and reporting of this information.
• On admission, verifies patient identification, demographic, insurance, and ensures all paperwork and consent information are obtained/updated in the medical record.
• Maintains and orders supplies.
• Distributes incoming packages and mail.
  .

Maintains medical records ensuring accuracy of document placement.

• Reviews all active medical records for correct placement of forms, and patient information.
• Files all reports accurately and in a timely manner.

Completes all documentation within required timeframe.

Ensures routine and priority tasks are completed within established timeframe.

Coordinates projects as assigned.

• Track/complete metrics and statistics as assigned by operations leadership.
• Copies documents for treatment team
  

Ability to communicate and coordinate transfer process to and from Rogers.

• Assists in facilitating treatment by acting as a communication resource to other disciplines, external agencies, and as directed by treatment team.

Maintains the environment in a safe, orderly manner.

Performs other duties as assigned.

Conduct self in a professional manner.

• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Communicate concerns and provide solutions for same.
• Attend outside seminars to promote professional growth.
• Demonstrate a positive and professional attitude toward all customers.
• Comply with the Hospital's policies and procedures, including Human Resources, Infection Control, Employee Health policies and programs.
• Project a professional image by wearing appropriate, professional attire.

Additional Job Description:

Education/Training Requirements:

• Eighteen (18) years of age, or older.
• High school diploma required.
• Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software is required; Cerner is preferred.
• Previous experience working in an office setting, medical office or psychiatric setting is preferred.
• Basic knowledge of equipment utilized to perform clerical duties.
• American Heart Association Provider CPR certification is required within thirty (30) days of hire. Annual re-certification is required.
• Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire. Annual re-certification is required.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health.To link to the Machine-Readable Files, please visitTransparency in Coverage (uhc.com)