Administrative Coordinator

City of Rock Hill; Rock Hill (SC); On-site; USD 35,000 - 48,000; Full time

Job summary

The City of Rock Hill is seeking an administrative professional to support the Neighborhood Services Department. The role involves greeting visitors, handling inquiries, and maintaining a smooth office workflow.

You will manage supplies, coordinate rooms and events, and provide AV support as needed. Strong MS Office skills and excellent customer service are essential for daily interactions with staff and the public.

Qualifications

• High School graduation or GED required.
• Specialized courses/training equivalent to one year of college in business or related field.
• Three years in administrative work or customer service or closely related experience.
• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Teams).
• Valid Driver’s License required.

Responsibilities

• Provides lobby coverage at Neighborhood Services Building and guides guests to destinations.
• Manages extensive customer service via phone, email, and in-person inquiries.
• Acts as department office manager, procures supplies, technology, and furniture, and places repair/work orders.
• Organizes team-building events, meetings, and trainings for the department.
• Provides admin support for community programs, neighborhood meetings, and events.
• Maintains conference room usage, and handles AV setup and breakdown for events.

Skills

MS Office

Customer Service

Administrative Support

Scheduling

Phone Etiquette

Education

High School Diploma

GED

One-year college in business

Tools

Outlook

Word

PowerPoint

Teams

Job description

General Description:The purpose of this class within the organization is to perform a variety of routine to complex administrative work to maintain efficient and effective office operations. This class works under general supervision, independently developing work methods and sequences.Note:This position may occasionally require evening hours.Minimum Education and Experience Requirements:Requires High School graduation or GED equivalent supplemented by specialized courses/training equivalent to completion of one year of college in business or related field. Proficiency in Microsoft Office Suite, particularly Outlook, Word, PowerPoint and Teams. Requires three years in administrative work or customer service or closely related experience. The equivalent combination of education, training and related work experience may be considered.Special Certifications and Licenses:A Valid Driver’s LicenseDesirable Knowledge, Skills and Abilities:Proficient knowledge in Microsoft Office Suite, particularly Outlook, Word, PowerPoint and Teams.Knowledge of modern office practices and equipment.Knowledge of and skill in the maintenance of efficient filing systems.Knowledge of proper English usage, vocabulary, punctuation, and spelling.Knowledge of basic mathematics.Skilled in operating and maintaining a variety of office equipment as necessary in the performance of daily activities.Possess excellent administrative, customer service and writing skills.Ability to plan, organize and prioritize daily assignments and work activities; ability to meet strict timelines and perform multiple tasks.Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines.Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.Work is performed onsite. The incumbent must be present at work to perform the essential functions of this job.Essential Job Functions:Provides lobby coverage at the Neighborhood Services Building by greeting guests, visitors, and customers; directs or escorts them to specific destinations.Provides extensive customer service via phone, email, visitors and other interested parties; identifies issues and addresses customer concerns; and answers inquiries.Serves as the Department’s office manager. Acquires office supplies and materials, procures technology and furniture replacements, and places work orders for repairs.Organizes team-building events, lunches and other activities (e.g., all staff meetings, training, etc.) for department.Performs responsible and varied administrative duties for department head.Provides administrative support for community programs, neighborhood meetings and events.Maintains, updates, and approves requests for usage of conference rooms, manually and electronically.Provides audio-visual support, set- up, and break down conference rooms after some events.Sorts and distributes mail and assists with special mailingsPerforms all other duties as may be assigned to meet organizational needs.This Notice is not intended to be an all-inclusive list of duties, knowledge, skills and abilities required to do the job. This is intended only to describe the general nature of the job. A more comprehensive list of duties, responsibilities and essential job functions is available on the job description. The City of Rock Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, political affiliation, disability, national origin, genetic information, sex (including pregnancy, childbirth, or related medical condition), or age