Administrative Coordinator

UNAVAILABLE; Framingham (MA); Remote; USD 26,000 - 29,000; Full time

Job summary

HealthDrive seeks a remote Operations Coordinator to support provider scheduling, credentialing follow-up, and communications across the organization. You will help with RCM documentation and on-call workflows while keeping internal systems organized and up-to-date.

Core duties include maintaining coverage calendars, tracking expirations, distributing onboarding materials, and facilitating cross-department collaboration to ensure timely completion of tasks.

Qualifications

• High school diploma required; degree preferred.
• 1–3 years of administrative or operations support experience.
• Healthcare operations experience strongly preferred.

Responsibilities

• Scheduling & Provider Coverage Support: gather, update, and maintain provider schedules; track availability and on-call coverage; maintain centralized calendars.
• Credentialing & Onboarding Administrative Support: track credentialing progress and follow up on missing items; manage digital credentialing files; assist onboarding logistics.
• RCM & Documentation Support: track missing documentation and unsigned notes; remind providers and escalate issues; log documentation issues and resolutions.
• On-Call Administrative Coordination: support on-call scheduling workflows; update rosters; track participation and after-hours requests.
• Operational Infrastructure Support: maintain internal lists and provider rosters; support facility lists and service area docs; assist with meetings and summaries.
• Cross-Department Coordination: collaborate with Ops, Education, Clinical Ops, Quality, and RCM; provide administrative support and ensure timely follow-through.

Skills

Organizational skills

Multitasking

Written communication

Verbal communication

Workflow tracking

Data entry

Spreadsheets

Document management

Remote work

Education

High school diploma

Associates or Bachelors in Healthcare Admin/Business

Tools

Microsoft Office Suite

Job description

Overview

Job SummaryThis role supports key operational functions including provider scheduling coordination, credentialing follow-up, Revenue Cycle Management (RCM) communication, on-call support workflows, coverage tracking, and general administrative activities that ensure smooth daily operations. The Coordinator plays a critical role in maintaining organized internal systems, ensuring timely completion of operational tasks, and supporting providers and leadership through reliable communication and follow-through.Location: RemoteTravel: NoneCompensation: $19.00 - $21.00/hourlyAbout HealthDriveDo meaningful work, practice with flexibility, and make a difference in the lives of underserved adults who need it most. HealthDrive delivers on-site healthcare services to residents of long-term care facilities, offering a comprehensive suite of specialties including primary care, behavioral health, dentistry, optometry, podiatry, and audiology.Work EnvironmentFully remote work environment. Standard business hours with occasional flexibility to support operational needs. Frequent virtual communication with providers and internal teams.

Responsibilities

Scheduling & Provider Coverage Support Assist with gathering, updating, and maintaining provider schedules across assigned states. Track provider availability, including vacation, PTO, and on-call coverage needs. Maintain centralized coverage calendars ensuring accuracy and timeliness. Support Operations leadership with scheduling-related documentation and coordination.Credentialing & Onboarding Administrative Support Track credentialing progress and follow up on missing items, expirations, or required updates. Maintain organized digital credentialing files including licenses and malpractice certificates. Assist with onboarding logistics for new providers by distributing documents, collecting forms, and coordinating with internal teams. RCM & Documentation Support Assist RCM teams with tracking missing documentation, unsigned notes, and provider follow-ups. Communicate reminders to providers and escalate issues as needed. Maintain logs tracking documentation issues and resolution status. On-Call Administrative CoordinationSupport administrative components of on-call scheduling and communication workflows. Update on-call rosters and maintain weekly and monthly logs. Track provider participation and follow up on after-hours requests.Operational Infrastructure SupportMaintain updated internal lists, directories, and provider rosters. Support administrative tasks related to facility lists, contact directories, and service area documentation. Assist with meeting agendas, notes, materials, and follow-up summaries for Operational Leadership. Provide administrative support for residency program activities when applicable. Cross-Department Coordination Collaborate with Operations, Education, Clinical Operations, Quality, and RCM teams to support efficient task completion. Serve as an administrative resource for providers needing assistance with workflows, documentation, or general inquiries. Maintain clear communication loops and ensure timely follow-through on assigned tasks.

Qualifications

Skills & SpecificationsStrong organizational and multitasking abilities with high attention to detail. Excellent written and verbal communication skills. Ability to track multiple workflows and follow tasks through to completion. Comfort with data entry, spreadsheets, and document management. Proficiency with Microsoft Office Suite. Ability to work independently in a remote environment while collaborating with cross-functional teams. This position is well suited for a detail-oriented individual seeking growth within healthcare administration and operations.Education & QualificationsHigh school diploma required. Associate’s or Bachelor’s degree in Healthcare Administration, Business, or a related field preferred. 1–3 years of administrative or operations support experience. Healthcare operations experience strongly preferred.Physical RequirementsProlonged periods of sitting and working at a computer. Ability to use standard office equipment including a computer, phone, and video conferencing tools. Visual acuity sufficient to review electronic documents and data accurately.