Administrative Compliance Technician

Richmond County Sheriff's Office; Augusta (GA); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Richmond County Sheriff's Office is seeking an administrative professional to support a specialized compliance department with three divisions: DBE/Local Small Business Opportunity, EEO, and ADA. The role involves data entry, records maintenance, and preparation of routine reports while coordinating with division coordinators.

The ideal candidate has a high school diploma or GED, with an associate degree preferred, and at least three years of progressive administrative experience.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Three years of progressively responsible administrative program experience.
• Experience with program conformance monitoring, research, and report writing is desirable.

Responsibilities

• Assist the DBE Coordinator with contract data, program administration, and reporting; enter data into systems and maintain records.
• Assist the EEO Coordinator with intakes, interviews, and departmental reports; schedule interviews and prepare letters/reports.
• Assist ADA coordinator with transition plan data and ADA complaint handling; maintain data accuracy.
• Maintain compliance department records and ensure accuracy across systems; manage paper and electronic files.
• Perform customer service in person, by phone, and by mail; handle routine inquiries, payments, and receipts; balance cash drawers and prepare deposits.
• Perform data entry tasks including scanning, indexing, and creating databases and reports.

Skills

Customer service

Data entry

Records management

Education

High school diploma or GED

Associate’s Degree preferred

Tools

Cityworks database

Job description

Job Description

The purpose of this classification is to provide specialized administrative support for a diverse department. Incumbents in this classification provide specialized administrative support that requires a knowledge of departmental operations and procedures. Specifically, this position is to support a highly specialized compliance department that has 3 distinct divisions: Disadvantage Business Enterprise/Local Small Business Opportunity Program, Equal Employment Opportunity, and Americans with Disabilities Act, with executing the necessary daily job functions and to provide a much needed resource for the department.

KEY RESPONSIBILITIES AND PERFORMENCE STANDARDS:

• Assists DBE Coordinator in contract data and program administration, tracking, and data entry, along with compiling the needed information for annual, semi-annual, and quarterly reporting. Processes a variety of documentation associated with department operations within designated timeframes and per established procedures; receives, reviews, records,types, and/or distributes documentation; enters data into computer systems; logs, tracks, or maintains records regarding department activities; and compiles data for further processing or for use in preparation of department reports; files, maintains, and stores hardcopy records.
• Assists EEO Coordinator with intakes, investigation interviews, and departmental reports. Schedules all interviews. Assists with composing letters and reports of findings. Assists with compiling information and preparation of the EEO-4 report. Logs, tracks, and maintains all EEO cases in the Cityworks database as well as paper files. Attends and participates in various training programs.
• Assisting ADA coordinator in compiling and maintaining data for the transition plan update and citizen ADA complaints.
• Assisting in the maintenance of the compliance department’s records and ensuring the accuracy of those records.
• Receives and sorts incoming documentation and materials: sends/receives documentation; distributes/delivers incoming faxes, mail, or other documentation to appropriate personnel; sorts, organizes, opens, and/or distributes incoming mail; signs for incoming packages and delivers to appropriate personnel; processes outgoing mail; and copies and distributes forms, reports, correspondence, schedules, agendas, or other documentation.
• Performs customer service functions in person, by telephone, and by mail: provides information/assistance regarding department/division services, procedures, fees, or other issues; responds to routine questions or complaints; researches problems/complaints and initiates problem resolution; receives payments for various fees, fines, or services: records transactions, posts payments, and issues receipts; balances cash drawers; prepares revenues for deposit; and forwards as appropriate.
• Performs data entry functions by keying data into computer system; enters, retrieves, reviews or modifies data in computer database; scans documents into computer; verifies accuracy of entered data and makes corrections; indexes documents; and develops databases and computerized reports.
• Perform other duties of a similar nature or level.

Education:

High school diploma or GED. Associate’ Degree preferred in a related field.

Experience:

Three (3) years of progressively responsible administrative program experience, involving program conformance monitoring, research, and report writing.

Knowledge/Skills/Abilities:

• Considerable