Administrative Clerk II

City of Downey; Downey (CA); Sur place; USD 38 000 - 54 000; Plein temps

Résumé du poste

The City of Downey is seeking an Administrative Clerk II to provide routine administrative and clerical support within the Community Development Department. The role involves handling high call volumes, serving as a liaison with the public and other City staff, and producing correspondence and reports using standard office software.

Qualifications emphasize a high school diploma with clerical training, two years of municipal clerical experience if possible, and the ability to type 45 wpm,

Qualifications

• High school diploma or equivalent with clerical courses.
• Two years of general clerical support experience preferred in a municipal setting.
• Knowledge of office practices, proper phone etiquette, and record keeping.
• Ability to learn procedures quickly, spell correctly, and communicate clearly.

Responsabilités

• Handle high volume calls from the public.
• Serve as liaison between office staff, the public, and outside agencies.
• Compose correspondence and prepare responses to information requests.
• Enter data and generate reports from databases or network systems.
• Maintain calendars and coordinate meetings and events.
• Process mail and manage purchasing/documents as needed.

Connaissances

Spanish language

Public relations

Customer service

Typing 45 wpm

Formation

High school diploma or equivalent

Specialized clerical courses

Outils

Windows software

Description du poste

This recruitment will remain open until a sufficient number of qualified applications have been received and may close without prior notice. The first review of applications will take place on Monday, October 26, 2026.

Performs variety of entry level administrative and routine analytical duties in support of various administrative operations and activities within an assigned department. This position may be utilized in different departments throughout the City. The current vacancy is in the Community Development Department. The Community Development Department is seeking an individual that enjoys working with the public, serving our community, and thrives in a team environment. This position supports a very busy Code Enforcement Division that is engaged in beautifying our community.

An Eligible List of qualified applicants will be established from this recruitment. The current need is for one full-time position; however, the Eligible List may be utilized to fill other full and part-time vacancies as needed. Generally, a valid Eligible List is in effect for up to one year, unless the List expires sooner.

Examples of work performed

• Performs various administrative and routine analytical support duties in support of assigned City department.
• Receives high volume of calls from the public.
• Serves as liaison between assigned office and other City staff, the general public, and outside agencies.
• Acts as a liaison and provide information and assistance as appropriate.
• Composes correspondence and prepares responses to requests for information.
• Utilizes various computer applications and software packages;
• Enters data and maintains and generates reports from a database or network system.
• Creates documents using word processing software.
• Participates in coordinating assigned activities with other divisions, outside agencies, and the general public.
• Processes mail including receiving, sorting, date-stamping, logging and distributing incoming and outgoing correspondence and packages.
• Maintain calendar of activities, meetings, and various events for assigned staff; coordinates activities and meeting with other departments and the public; attends committee and staff meetings.
• Receives, processes, and files library bills; drafts and manages purchases orders.
• Perform other related duties as assigned.

Qualifications

Any combination of education, training, and work experience to demonstrate possession of the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination is as follows: Ability to speak Spanish is highly desirable.

Education:

High school graduate or equivalent supplemented by specialized clerical courses.

Experience:

Two (2) years of experience in the area of general clerical support. Experience performing general clerical support duties for a municipal agency is highly desirable.

Knowledge of:

Office practices and procedures including proper phone etiquette; file maintenance and record keeping systems; proper operation of office equipment, including a personal computer using Windows based software for word processing, spreadsheets, and databases; basic math; appropriate business writing; correct English grammar, spelling; and effective public relations skills.

Ability to:

Work with the public and route requests and complaints to Code Enforcement Division staff; understand and carry out written and verbal instructions; operate standard office equipment, including a personal computer using Windows based software; ability to learn and understand pertinent procedures and functions quickly as related to division and/or department operations; furnish accurate information to others; perform under minimal supervision using appropriate judgment; work effectively under pressure in a busy office environment with frequent interruptions; accept responsibility and accountability for the performance of duties; maintain effective and cooperative working relationships with those encountered in the performance of duties, including the general public and communicate clearly and effectively, both verbally and in writing.

Administrative ClerkII requires ability to keyboard at the desired rate of net 45 words per minute (wpm).

License:

A California Class C Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions is desirable.

An Administrative Clerk II applicant must attach to their application a typing certificate that is current within twenty-four (24) months from date of application with the City of Downey. A typing certificate may be obtained from a local college, adult school, or employment agency. A fee may apply. Typing certificates obtained over the Internet are NOT acceptable.

Physical Tasks and Environmental Conditions:

The duties and responsibilities of this position are performed in an office environment and involve sitting, standing, and walking for prolonged or intermittent periods of time and include reaching above and below shoulder level, bending, and twisting at the waist to perform desk work and operate general office equipment including a personal computer with keyboard for prolonged or intermittent periods of time. The operation of a personal computer and mouse requires finger and wrist dexterity and the ability to withstand exposure to vibration, pitch and glare from the computer. The ability to communicate effectively is required. An incumbent must be able to safely lift and carry books, files, and reports weighing up to 25 pounds.