Administrative Casino Host

Bally's; Lincoln (RI); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic and innovative casino-entertainment company as a Casino Host. In this role, you will enhance guest experiences by building relationships and providing exceptional service. Your ability to multitask in a fast-paced environment will be key as you assist guests with reservations, promote the Players Club, and manage customer feedback. This is a fantastic opportunity to thrive in a team-oriented atmosphere where your contributions directly impact the success of our operations. If you possess strong communication skills and a passion for guest service, we can't wait to meet you!

Benefits

Competitive Salary with annual performance reviews

Comprehensive health coverage plan

401(K)/ Company Match

Access Perks and Childcare discounts

Qualifications

• 2-4 years of gaming and/or marketing experience preferred.
• Excellent computer and communication skills are required.

Responsibilities

• Greet customers and provide complimentary amenities based on play.
• Assist guests with reservations and manage customer feedback.
• Prepare correspondence and participate in special events.

Skills

Guest Service

Relationship Building

Multitasking

Computer Skills

Communication Skills

Education

2-4 years of gaming and/or marketing experience

1 year of casino experience

Tools

ACSC player rating system

Job description

Why Bally's?

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

The ideal candidate for the Casino Host role will have excellent guest service standards and relationship building abilities and be able to multitask in a fast-paced work environment. Strong computer skills and excellent communication abilities will help you to succeed inn the administrative and telemarketing aspect of this role. Previous experience in a gaming environment is preferred but not required.

Responsibilities:

• Maintain a working knowledge of the Company’s facilities and special events, and advising customers of same, whenever possible.
• Greet customers on casino floor, establish rapport, and provide complimentary amenities, based upon specific casino guidelines for levels of play.
• Promote the success of the Players Club, by explaining this marketing tool to customers, issuing membership cards and demonstrating the various methods of use.
• Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
• Assist guests with reservations for restaurants, entertainment venues
• Facilitate the effective management of information, by attending regularly scheduled departmental meetings.
• Prepare correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed.
• Augment special events, through active participation in same.
• Observe special events in the lives of our customers, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
• Record information on new customers, and updates Database as needed.
• Assist the Slots Department with Jackpots, by providing photographic services and issuing complimentary amenities to customers as Jackpots are awarded.
• Compile customer feedback and informs management of findings on a regular basis.
• Responsible for maintaining a consistent, regular attendance record.
• Other duties as assigned.

Qualifications:

• 2-4 years of gaming and/or marketing experience
• 1 year of casino experience is preferred
• Previous experience with ACSC player rating system preferred
• Excellent computer skills are required
• Excellent communication skills and a friendly, outgoing personality are required
• Ability to thrive in a team-based environment

Physical/Mental Requirements:

• Constantly use physical movements necessary for general office duties: standing, walking, balancing, eye-hand coordination, finger dexterity, handling, wrist motion, sitting, reaching, carrying, vision, hearing, stooping, and twisting
• Constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos or work rapidly, make decisions, concentrate, remember, attention to and observe details, use of ten key and personal computer
• Constantly use mental alertness to achieve high level of accuracy in completing tasks

Working Conditions:

• Mostly indoors and generally climate-controlled environment
• Will be exposed to noise, smoke, and odors
• Working with others and independently

License Requirements:

Must secure appropriate RI mandated gaming licenses

What’s in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Hourly Range: ($22.00)

Bally's Lincoln Casino Resort: About | LinkedIn

http://www.ballyslincoln.com/ (Right Click to open)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.