Administrative Asst Sr

Public Service Co. of OK; Bartlesville (OK); On-site; USD 36,000 - 45,000; Full time

Job summary

American Electric Power (AEP) in Bartlesville, OK seeks an Administrative Associate to provide essential support within the assigned area. You will compose and process documents, maintain filing systems, and handle customer inquiries with confidentiality and professionalism.

Candidates should have a high school diploma or GED, 3–4 years of related experience, and strong Microsoft Office skills. The role emphasizes data organization, effective communication, and initiative in improving procedures.

Qualifications

• High school diploma or GED required.
• Experience with administrative office procedures and equipment.
• Ability to organize data and processes and communicate effectively in writing and verbally.
• Proficiency with computers and office software.
• Demonstrated problem solving and initiative.

Responsibilities

• Compose, prepare, review and process documents requiring some independent analysis.
• Establish and maintain filing and record-keeping systems.
• Answer customer or public inquiries and follow up on routine inquiries.
• Communicate department procedures and policies clearly to customers and staff.
• Identify opportunities to improve administrative practices and efficiency.

Skills

Administrative procedures

Data organization

Customer service

Written and verbal communication

Confidentiality

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Posting End Date09-05-2026Please note the job posting will close on the day before the posting end date.Job SummaryResponsible for performing administrative support duties within the assigned area. Responsibilities are specific to the organizational unit (i.e. region, district, department, plant, etc.) and, when prepared by the business unit, are described separately on an addendum to this position description.Job DescriptionWHAT YOU'LL DO:Major responsibilities: under moderate to limited supervision, compose, prepare, review and/or process documents which require some independent analysis, exercising moderate judgment and good working knowledge of company and/or department work procedures; obtain, assemble and organize data for use by supervisor or others. establish and maintain filing and record keeping systems. answer customer or public inquiries and follow up on routine inquiries as required. maintain confidentiality of company matters and data as required.Communication and interpersonal skills: effectively and clearly communicates instructions, ideas and department procedures and policies to customers, employees and managers in person, by telephone or by written or electronic means. works effectively as a team member within department and, due to knowledge and expertise, participates on inter-department teams as requested.Customer focus: anticipates needs of customers, management, and department, providing recommendations for procedure revisions and efficiencies that improve customer service.Problem solving and initiative: uses independent judgment, initiative and knowledge of department and company needs and goals in accomplishing work assignments. reviews, initiates and recommends corrective actions or improvements to administrative practices. informally recruits others inside and outside of department who are knowledgeable to assist in resolving administrative, clerical and technical issues.WHAT WE'RE LOOKING FOR:High school graduate or GED. Experience in utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable.The minimum experience necessary for this position should include a total of 3 to 4 years of related experience or the equivalent, normally obtained by progression through the classification of Administrative Associate.Experience should also include varied business situations or circumstances which tend to favorably develop the job incumbent in terms of confidentiality, maturity, discretion, personal tact, judgment and initiative.Must possess the ability to organize data and processes and communicate effectively, both orally and in writing. Displays good analytical and problem solving skills. Demonstrated proficiency with computers and the use of office oriented software products.At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!Compensation DataCompensation Grade:SP20-004Compensation Range:$25.99 - $32.49The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.