Administrative Associate (Seitz Insurance)

Marsh & McLennan Agency LLC.; Sidney, Northern (MT, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Profit sharing

401K

Paid leave

Wellbeing programs

Job summary

Seitz Insurance, now part of Marsh Agency, seeks an administrative associate to deliver premier client and colleague support. You will handle frontline communications, ensure accurate records, and assist the team in achieving profit center and company goals.

You will gain mentorship and training, with a drive to excel as a Marsh Agency professional and contribute to a collaborative, high-integrity work environment.

Qualifications

• Frontline customer service focus and professional communication.
• Ability to manage customer interactions with integrity and respect.
• Accurate data entry and updating records in the agency system.

Responsibilities

• Frontline communications: answering phones, directing calls, greeting walk-in clients.
• Customer service: provide effective and efficient support with sales/service teams.
• Update customer information in the agency management system.

Skills

Customer service

Frontline support

Phone handling

Data entry

Office admin

Tools

AMS

Job description

The Job

Seitz Insurance is now part of the Marsh Agency family!

You’ll be in the center of the action at Seitz Insurance, a Marsh Agency, providing premier support to both our clients and colleagues. Our administrative associates are the first point of contact for our customers. Your job is to set the bar for great customer service with exceptional communication, integrity and respect. You’ll be an integral team member that helps process key communications and helps the team achieve profit center and company goals.

We will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the drive and desire to be an Marsh Agency professional. Our ideal candidate is hungry, humble and smart- they don’t stop short of excellence and are driven to do what’s best for their clients, colleagues, and communities.

From admin to accounting and everything in between, we believe our team is all in sales together. We're dedicated to representing our brand with excellence and integrity in every interaction. We collaborate with intention and know every one of us plays a vital role in our shared success.

What You'll Be Doing

• Frontline communications: answering phones, directing calls, and greeting walk-in clients.


• Customer service:ensure that you and your designated sales and service team provide effective and efficient customer service.


• Update customer information:keep accurate, up-to-date records on customers in our agency management system.


• Process communications: daily incoming and outgoing mail, including overnight mailings; handle incoming checks; provide early- and late-capture scanning; and deliver faxes to employees.


• Office organization: order office-related supplies. Keep commonareas clean and well organized, including the reception area, conference rooms, work rooms, file/mail room, supply areas, etc.


• Maintain office equipment (phones, voice mail, copy/scan machines, etc.): keep machines filled with paper and toner,troubleshoot, call for repairs if necessary, and help others as needed.


• Orientations: handle new colleague office orientations, as requested.


• Plus: you’ll follow organization policies and procedures and established workflows. Perform additional duties as needed.

Who We're Looking For

• You’re a client service advocate. You’re passionate about delivering an exceptional level of customer service and support.


• You’re ready to throw all stereotypes of \"insurance\" out the window and love your job.


• You’re smart. You understand business and people.


• You’re good with people, even on the tough days. Good customer service is just part of who you are, and you love making people happy.


• You’re a team player. You maintain positive relationships with your colleagues—and you enjoy it.


• You’re that person everyone can depend on-to pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers.


• You love to learn. You’re earnest about improving and pursuing professional development.


• You can adapt-because our industry changes constantly and so do the needs of our clients. You’re good at staying on your toes.


• You’re ready for a meaningful change. No more corporate vanilla structure for you. (Yes, an insurance company really just said that.)


• You embrace our core values: accountability, balance, excellence, integrity, respect and humanity.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

The Perks:

We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholds. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Additionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programs. Decisions will be determined on a case-by-case basis.

Who you are is who we are.

Seitz and Marsh Agency is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail]

#MMANW