Administrative Associate

Marsh McLennan Agency; Great Falls (MT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Profit sharing

Paid parental leave

401K savings

Job summary

Marsh McLennan Agency is seeking an administrative associate to provide premier support to clients and colleagues. You will be the first contact, delivering exceptional service with integrity and respect while helping the team meet profit center and company goals.

You’ll have access to mentorship, training, and development; we expect drive, ambition, and a commitment to excellence for clients, colleagues, and communities.

Qualifications

• Client service advocate with exceptional customer service mindset.
• Smart with business and people understanding.
• Good with people, even on tough days; enjoys making people happy.
• Team player who maintains positive relationships with colleagues.

Responsibilities

• Frontline communications: answering phones, directing calls, greeting walk-in clients.
• Process communications: daily mail, handling checks, scanning, and faxes.
• Office organization: order supplies and maintain clean, organized spaces.
• Maintain office equipment: troubleshoot, refill supplies, arrange repairs.
• Orientations: handle new colleague office orientations.
• Follow policies and procedures and perform additional duties as needed.

Skills

Customer service

Communication

Team player

Attention to detail

Adaptability

Willingness to learn

Job description

The Job

You’ll be in the center of the action at Marsh Agency Northwest, providing premier support to both our clients and colleagues. Our administrative associates are the first point of contact for our customers. Your job is to set the bar for great customer service with exceptional communication, integrity and respect. You’ll be an integral team member that helps process key communications and helps the team achieve profit center and company goals.

We will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the drive and desire to be an Marsh Agency professional. Our ideal candidate is hungry, humble and smart- they don’t stop short of excellence and are driven to do what’s best for their clients, colleagues, and communities.

From admin to accounting and everything in between, we believe our team is all in sales together. We're dedicated to representing our brand with excellence and integrity in every interaction. We collaborate with intention and know every one of us plays a vital role in our shared success.

What You'll Be Doing

• Frontline communications: answering phones, directing calls, and greeting walk-in clients.


• Process communications: daily incoming and outgoing mail, including overnight mailings; handle incoming checks; provide early- and late-capture scanning; and deliver faxes to employees.


• Office organization: order office-related supplies. Keep common areas clean and well organized, including the reception area, conference rooms, work rooms, file/mail room, supply areas, etc.


• Maintain office equipment (phones, voice mail, copy/scan machines, etc.): keep machines filled with paper and toner, troubleshoot, call for repairs if necessary, and help others as needed.


• Orientations: handle new colleague office orientations, as requested.


• Plus: you’ll follow organization policies and procedures and established workflows. Perform additional duties as needed.

Who We're Looking For

• You’re a client service advocate. You’re passionate about delivering an exceptional level of customer service and support.


• You’re ready to throw all stereotypes of “insurance” out the window and love your job.


• You’re smart. You understand business and people.


• You’re good with people, even on the tough days. Good customer service is just part of who you are, and you love making people happy.


• You’re a team player. You maintain positive relationships with your colleagues—and you enjoy it.


• You’re that person everyone can depend on—to pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers.


• You love to learn. You’re earnest about improving and pursuing professional development.


• You can adapt—because our industry changes constantly and so do the needs of our clients. You’re good at staying on your toes.


• You’re ready for a meaningful change. No more corporate vanilla structure for you. (Yes, an insurance company really just said that.)


• You embrace our core values: accountability, balance, excellence, integrity, respect and humanity.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

The Perks

We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholds. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Additionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programs. Decisions will be determined on a case‑by‑case basis.

Who You Are Is Who We Are.

Marsh Agency is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail]

#MMANW