Administrative Associate II

Health & Human Services; New Bern (NC); On-site; USD 31,000 - 51,000; Full time

Benefits offered by this job

Health insurance options

Retirement plans

Paid vacation and sick leave

Job summary

The North Carolina Department of Health and Human Services (DHHS) seeks an Administrative Associate II to support the Children’s Developmental Services Agency (CDSA) in Craven County, New Bern. This role handles data entry, records management, billing, purchasing, and front-desk customer service to ensure smooth daily operations.

Qualified candidates have a high school diploma or GED and at least one year of administrative experience; strong office, computer, and communication skills are

Qualifications

• Strong office, computer, and communication skills.
• Ability to manage schedules, write clear emails, organize files, and help run daily office tasks.
• Understanding standard office workflows and procedures.
• Familiarity with spreadsheets and calendar apps.

Responsibilities

• Data system entry
• Managing client data system records
• Assisting with billing and purchasing
• Providing front-desk customer service

Skills

Office management

Communication skills

Data entry

Customer service

Education

High school diploma or GED

Tools

Spreadsheets

Calendar apps

Job description

Agency Dept of Health and Human Services Division Child and Family Well Being Job Classification Title Administrative Associate II (S) Position Number 60040544 Grade NC02

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This position will assist in ensuring compliance with state/federal early intervention guidelines and helping specialized clinicians assist families with children who have special needs. The Administrative Associate II will provide core financial, client record, and administrative support to the daily operations of the Children’s Developmental Services Agency (CDSA).

Key duties include data system entry, managing of client data system records, assisting with billing and purchasing, and providing front-desk customer service.

• Data system entry
• Managing client data system records
• Assisting with billing and purchasing
• Providing front-desk customer service

The North Carolina Early Intervention Section (NCEIS) is a part of the Division of Child and Family Well-Being. The NCEIS is the lead agency for the NCITP which provides supports and services for families and their children, birth to three, who have developmental delays. Children's Developmental Services Agencies (CDSAs) are the local agencies that implement the NCITP across North Carolina, working with local service providers to help families help their children succeed. This Early Intervention Service Coordinator position is located at the Craven County office of the New Bern CDSA. The New Bern CDSA serves children and families that reside in Carteret, Craven, Jones, Lenoir, Onslow, and Pamlico Counties. The Division of Child and Family Well-Being focuses on supporting whole child and family health and well-being for North Carolinians. This division works to ensure that North Carolina’s children grow up safe, healthy and thriving in nurturing and resilient families and communities.

Knowledge, Skills, and Abilities / Management Preferences

Salary Range: $31,200 -$51,249

Recruitment Range: $31,200 -$39,930

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.

• Strong office, computer, and communication skills.
• Ability to manage schedules, write clear emails, organize files, and help run daily office tasks.
• Understanding standard office workflows and procedures.
• Familiarity with spreadsheets and calendar apps.

Posting closes at 11:59 p.m. the night before the end date

About the NC Division of Child and Family Well-Being

The Division of Child and Family Well-Being (DCFW) brings together complementary NC Department of Health and Human services to support North Carolina’s children growing up safe, healthy, and thriving in nurturing and resilient families and communities.

Compensation and Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice‑involved.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

About North Carolina State Government

North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast.

State Application Resources / Frequently Asked Questions

Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post‑secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. All job postings close at 11:59pm the night before the End Date on the posting.