Administrative Associate I

Department of Transportation; Hatteras (NC); On-site; USD 21,000 - 23,000; Part time

Job summary

NC Department of Transportation (Ferry Division) seeks temporary Administrative Associate I staff to serve as front-line customer service and toll collection personnel at ferry terminals. You will sell tickets, process toll payments, handle cash and electronic transactions, and maintain accurate records while assisting travelers in a courteous and professional manner.

The roles require strong attention to details and the ability to deliver timely, welcoming service in a busy terminal

Qualifications

• High school diploma or GED or equivalent work experience.
• Experience with Windows and MS Office applications, plus basic internet usage.

Responsibilities

• Process, review, and verify ferry toll transactions.
• Identify and resolve toll discrepancies.
• Maintain statistical, financial, and operational records.
• Provide courteous customer service and assist inquiries.
• Operate office equipment and record/retrieve information.

Skills

Customer service

Cash handling

POS system

Record keeping

Office software

Education

High school diploma or GED

Tools

Windows 7 or newer

Microsoft Word

Microsoft Excel

Outlook

Internet Explorer

Job description

Agency Dept of Transportation Division Job Classification Title S-Administrative Support (S) Position Number Grade TS

About Us It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

This is an extended posting for temporary Administrative Associate I positions within the Ferry Division. Multiple Administrative Associate I positions will be filled from this posting. We will be filling positions for the following locations: Hatteras, Ocracoke Island (south dock), Currituck, Knotts Island, Bayview, Aurora, Minnesott Beach and Cherry Branch. If there currently is no vacancy at one of these locations, your application will be considered if a vacancy becomes available.

These are temporary positions and there are no leave or retirement benefits offered with these positions. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High-Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org.

The Ferry Division is seeking temporary Administrative Associate I employees to serve as front-line customer service and toll collection staff at ferry terminals. Employees will sell ferry tickets, collect and process toll payments, handle cash, credit, and electronic transactions, maintain accurate transaction records, and provide information and assistance to the traveling public. This position requires strong attention to details and professional public interaction skills. This role ensures accurate recordkeeping and delivers timely, courteous assistance to the traveling public, helping maintain a well-organized and welcoming terminal environment.

Key Responsibilities

• Process, review, and verify ferry toll transactions
• Identify and resolve toll related discrepancies
• Maintain statistical, financial, and operational records
• Provide courteous customer service and assist with inquiries
• Operate office equipment and use manual/automated systems to record, retrieve, and update information

Work Schedule: Positions may work a 7-days-on/7-days-off schedule with varying hours. Employees must be available to work weekends, holidays, early mornings, evenings, and/or other operationally required hours.

Hiring Salary Range: $15 - $17/hour

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC01 – Hiring Range: $15 – $17/hour

Management prefers applicants with the following:

• Skill in working with people with courtesy and tact, utilizing customer service skills.
• General knowledge of office accounting and record keeping procedures, mathematics and their application in the work environment including cash handling, customer payments, and point-of-sale system operation.
• Demonstrated ability to gather and give information and instructions regarding the work process or procedures.
• Experience using Windows 7 (or greater), Microsoft Office (MS Word, Excel, Outlook) and Internet Explorer

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school or General Educational Development (GED) diploma; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

All job postings close at 11:59pm the night before the End Date on the posting.