Administrative Associate - FP Front End Operations

UNC Health; Chapel Hill (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in Chapel Hill is seeking an Administrative Representative with greater autonomy to handle front-end office procedures, interact with patients and staff, and support clinic operations on site.

The ideal candidate will have a high school diploma or GED, at least one year of clerical experience, strong customer focus, proficient Microsoft Office skills, and the ability to navigate scheduling systems while upholding HIPAA and revenue-cycle requirements.

Qualifications

• Customer-focused with strong service orientation.
• Proficient with Microsoft Office and scheduling systems.
• Able to learn and adapt to office procedures and HIPAA guidelines.

Responsibilities

• Interact with patients, visitors, and staff while following UNC Health policies and HIPAA guidelines.
• Schedule and reschedule appointments, check in/out, collect payments, and balance cash.
• Verify demographics and insurance, process forms, and protect PHI as required.
• Handle calls, manage queues, and participate in staff/clinic meetings.
• May train others and coordinate special projects.

Skills

Customer Focus

Technical expertise

Microsoft Office

Scheduling system

Coachability

Accountability

Fiscal responsibility

Conflict Resolution

Education

High school diploma or GED

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina.

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina.

Summary

May perform duties of an administrative representative but with greater autonomy and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and problem‑solving skills.

Responsibilities

• Interact with patients, visitors, and staff while complying with all UNC Health policies, HIPAA regulatory guidelines and departmental policies. Assist and respond to customer inquiries and needs in person, by phone, and/or electronic communication.
• Schedule and reschedule appointments, check in/check out all appointments, assist patient with use of kiosk if applicable, collect copayments, pre payments, and prior balances owed. Balance cash drawer, reconcile discrepancies, and secure cash payments and checks. Ensure compliance with revenue cycle and financial audit requirements.
• Verify demographic and insurance information and run insurance eligibility either before appointment or when patient is present. Scan insurance cards, photo ids, and forms. Prepare, educate, and collect patient signatures on required forms (MSPQ, Site of Service, GCT, NPP, etc.) Protect, store, and dispose of PHI as necessary. May contact insurance companies directly to verify/determine eligibility.
• May perform complex scheduling of patient appointments, often including a series of coordinated or linked appointments and/or ensuring particular time parameters are met. Scheduling from referral and orders as appropriate.
• Handle incoming calls and directing appropriately. Respond to staff messages, Epic secure chat, and emails. Attend staff and clinic meetings and manage multiple work queues.
• May train others using written or verbal communication, Coordinating and completing special projects independently or in cooperation with other groups as assigned.

Other Information

Other information:

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• One (1) year of clerical or administrative experience.
• If Bachelor's degree, no years of experience is required
• If Associate's degree, no years of experience is required

Knowledge/Skills/and Abilities Requirements

• Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: FP Front End Operations

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $18.48 - $25.89 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully‑owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.