Administrative Specialist

UNC Health Care; Holly Springs (NC); Hybrid; USD 26,000 - 37,000; Full time

Job summary

UNC Health Care in Holly Springs, NC, is hiring an Administrative Associate to support the Vascular Holly Springs department. The role combines clerical duties with authority to handle procedures beyond standard, serving as the subject matter expert in the administrative area.

It offers a hybrid work arrangement and 40-hour work weeks. Responsibilities include budget monitoring, data extraction, and coordinating meetings, plus handling complex customer service issues and interviewing candidates

Qualifications

• Education: High school diploma or GED; higher-level degree may satisfy this requirement.
• Two years of clerical or administrative experience; or if Bachelor's degree, no years required.
• Knowledge/Skills: customer focus, technical proficiency, scheduling system familiarity, coaching, problem solving, and budget/resource awareness.

Responsibilities

• Assist in developing budgets, monitor expenditures, and reconcile financial statements; investigate discrepancies and action corrections.
• Coordinate and complete special projects independently or with other groups.
• Determine administrative needs and arrange conferences, meetings, seminars, or related activities.
• Extract and compile data from sources and provide interpretation.
• Manage departmental information systems.
• Prepare complex databases, reports, charts, graphs, and spreadsheets; draft formal correspondence.
• Serve as point person for complex customer service and administrative issues; interpret policies and provide guidance; screen applications and conduct initial interviews; investigate patient/provider complaints with root causes and service recovery.

Skills

Customer focus

Microsoft Office

Scheduling system

Communication

Problem solving

Education

High school diploma or GED

Associate's degree (optional)

Tools

MS Office

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
Performs duties of an Administrative Associate but with some authority to step outside confines of established procedures. They are also considered the subject matter authority in the administrative area for the department/clinic.

Responsibilities

• 1. Assisting in developing budgets, monitoring expenditures, and reconciling financial statements. Investigating discrepancies and processing corrective actions.
• 2. Coordinating and completing special projects independently or in cooperation with other groups as assigned.
• 3. Determines administrative needs and making arrangements for conferences, meetings, seminars or other related activities.
• 4. Extracting and compiling data from written sources, individuals, and/or databases and providing interpretation.
• 5. Managing departmental information systems.
• 6. Preparing complex databases, reports, charts, graphs, spreadsheets at designated intervals as requested. Composing formal correspondence and documents for internal or external circulation.
• 7. Serving as point person for all complex customer service and administrative issues. Interpreting and communicating policies/procedures to other parties based on knowledge of the organization and departmental guidelines. Routinely providing guidance and direction to lower-level staff. Assists with screening applications and conducting initial interviews of entry-level staff as needed. Investigate patient and provider complaints and provide reports with root causes and service recovery.

Other Information

Other information:

• Education Requirements: High school diploma or GED required; higher-level degree may satisfy this requirement.
• Licensure/Certification Requirements: No licensure or certification required.

• * Two (2) years of clerical or administrative experience
• * If Bachelor's degree, no years of clerical or administrative experience
• * If Associate's degree, one (1) year of clerical or administrative experience

• Knowledge/Skills/and Abilities Requirements:* Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Job Details

Legal Employer: NCHEALTH

Entity: UNC Health Medical Group

Organization Unit: Vascular Holly Springs

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Holly Springs

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.