Administrative Specialist

UNC Health; North Carolina; Hybrid; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Holly Springs, NC is seeking an Administrative Associate to support budgeting, reporting and customer service within the Vascular Holly Springs department. This full-time hybrid role involves coordinating meetings, preparing reports, and acting as a point of contact for internal and external stakeholders.

The ideal candidate has a high school diploma or GED, 2 years of clerical experience, proficiency with Microsoft Office, familiarity with scheduling systems, and the ability to

Qualifications

• Customer focus: prioritize customer needs and resolve issues.
• Proficient with Microsoft Office to produce reports and documents.
• Learn and master the scheduling system as appropriate.
• Willing to receive feedback and adapt; pursue continuous improvement.
• Understand insurance processes and budget/resource relationships to strategic plan.
• Ability to communicate policies/procedures and guide staff.

Responsibilities

• Assisting in developing budgets, monitoring expenditures, and reconciling financial statements.
• Coordinating and completing special projects independently or with others.
• Arrangement for conferences, meetings, seminars, or related activities.
• Extracting and compiling data and providing interpretation.
• Managing departmental information systems.
• Preparing complex databases, reports, charts, and documents.
• Serve as a point person for complex customer service and administrative issues, interpreting policies and guiding staff; assist with screening applications and interviews; investigate patient and provider complaints and report root causes.

Skills

Customer Focus

Microsoft Office

Scheduling system

Coachability

Fiscal responsibility

Problem solving

Education

High school diploma or GED

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Performs duties of an Administrative Associate but with some authority to step outside confines of established procedures. They are also considered the subject matter authority in the administrative area for the department/clinic.

Responsibilities

• Assisting in developing budgets, monitoring expenditures, and reconciling financial statements. Investigating discrepancies and processing corrective actions.
• Coordinating and completing special projects independently or in cooperation with other groups as assigned.
• Determines administrative needs and making arrangements for conferences, meetings, seminars or other related activities.
• Extracting and compiling data from written sources, individuals, and/or databases and providing interpretation.
• Managing departmental information systems.
• Preparing complex databases, reports, charts, graphs, spreadsheets at designated intervals as requested. Composing formal correspondence and documents for internal or external circulation.
• Serving as point person for all complex customer service and administrative issues. Interpreting and communicating policies/procedures to other parties based on knowledge of the organization and departmental guidelines. Routinely providing guidance and direction to lower-level staff. Assists with screening applications and conducting initial interviews of entry-level staff as needed. Investigate patient and provider complaints and provide reports with root causes and service recovery.

Other Information

Other information:

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• Two (2) years of clerical or administrative experience
• If Bachelor's degree, no years of clerical or administrative experience
• If Associate's degree, one (1) year of clerical or administrative experience

Knowledge/Skills/and Abilities Requirements

• Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Job Details

• Legal Employer: NCHEALTH
• Entity: UNC Health Medical Group
• Organization Unit: Vascular Holly Springs
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Salary Range: $19.12 - $27.17 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity
• Work Assignment Type: Hybrid
• Work Schedule: Day Job
• Location of Job: US:NC:Holly Springs
• Exempt From Overtime: Exempt: No
• This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
• Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
• UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. Please email [e-mail] if you need a reasonable accommodation to search and/or.