ADMINISTRATIVE ASSOCIATE - Civil Office

Cumberland County, NC; Fayetteville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Cumberland County Sheriff's Office is seeking an organized office assistant to perform secretarial and general office duties in the Sheriff’s Office. The role focuses on supporting civil processes and records management in a county government setting.

Responsibilities include answering telephones, composing and typing material, maintaining filing systems, and preparing court documents. A high school diploma or GED and at least one year of related experience are required; U.S.

Qualifications

• Graduation from high school or GED and demonstrated possession of knowledge, skills, and abilities gained through at least one year of office assistant, secretarial, or records processing experience; or an equivalent combination of education and experience.

Responsibilities

• Provide excellent customer service to citizens and agencies
• Answer telephones and direct calls
• Respond to inquiries from the public and other government agencies
• Compose and type material
• Establish and maintain proficient filing systems
• Route mail and other communication
• Prepare and maintain records and computer databases
• Prepare documents for court
• Conduct criminal history checks
• Enlist and enroll users into DCI classes
• Administer tests for DCI
• Make entries into DCI and validate entries
• Maintain office organization and workspace
• Assist the public on a walk-in basis with information on reports and incident forms
• Work with the Department of Social Services and attorney offices
• Perform other duties as assigned.

Skills

Customer service

Phone handling

Typing

Filing

Attention to detail

Education

High School Diploma or GED

Job description

The Civil Office of the Cumberland County Sheriff's Office is responsible for the service of civil papers in Cumberland County. Under common law, the sheriff is bound to provide prompt, efficient civil processes to the citizens of Cumberland County. North Carolina The law of civil procedure dictates how these civil processes are to be served in this state. North Carolina General Statue 162-14, states that if a process is presented to the Sheriff for service, the Sheriff is legally obligated to attempt service.

Under general direction, the purpose of this position is to perform moderately complex secretarial and general office assistance work in the Sheriff’s Office. The employee answers telephones, responds to inquiries, composes and types material, establishes and maintains files, routes mail and other correspondence, prepares and maintains records and computer databases, etc. The employee is also responsible for reviewing material prepared by others for accuracy, correcting as necessary, and handling confidential information. Duties require the incumbent to have considerable knowledge of the programs, policies, and procedures of the office assigned. Performs related work as directed.

Graduation from high school or GED and demonstrated possession of knowledge, skills, and abilities gained through at least one year of office assistant, secretarial, or records processing experience; or an equivalent combination of education and experience.

• North Carolina Driver's License
• Birth Certificate
• Social Security Card (SIGNED)
• High School Diploma

Authorization of Release of Personal Information to Cumberland County Sheriff's Office The Authorization for Release form must be notarized. We are able to notarize your application free of charge and provide photocopies of your documents.

Must be able to obtain DCI certification. Must be a U.S. citizen to obtain DCI (Division of Criminal Investigation) certification.

• Provide excellent customer service to citizens and members of this and other agencies
• Answers telephones and directs calls when necessary
• Responds to inquiries from the public as well as other government agencies
• Composes and type material
• Establishes and maintains proficient filing systems
• Routes mail and other communication
• Prepares and maintains records and computer bases
• Compiles reports for other sections within the Sheriff's Office
• Reviews material prepared by others for accuracy and corrects as necessary
• Handles confidential information
• Prepare documents for court
• Conduct criminal history checks
• Enlists and enrolls users into DCI and DCI classes
• Administer tests for DCI
• Makes entries into DCI
• Validates all stolen and wanted entries into DCI
• Maintains organization of office, workspace and storage area
• Assists the public on a walk-in basis with information pertaining to reports, completing incident reports for misdemeanor crimes, etc.
• Works regularly with members from the Department of Social Services and attorney offices
• Performs other duties as assigned.
• Assists other departments within the Sheriff's Office after hours and o