Administrative Support Assistant III

Craven County Government; New Bern (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Craven County Government's Sheriff\'s Office seeks an administrative assistant to perform clerical duties across personnel, conceal permit processing, records keeping, and public communications. The role requires tact, discretion, independence, and sound judgment, with supervision by an office manager.

You will handle phones, mail, document verification, revenue processing, and assist with background checks and civil paperwork.

Qualifications

• Graduation from High School required.
• One year of clerical experience preferred.
• Certification in NC DCI courses preferred.
• Familiarity with office policies and law enforcement-related regulations.

Responsibilities

• Performs administrative tasks for Craven County Sheriff's Office across personnel, purchases, public communication, and records.
• Answers telephones, takes messages, directs calls, and assists the public at the lobby window.
• Handles confidential/sensitive information with tact and discretion.
• Aids in accounting, budgeting, and processing office revenue daily.
• Processes concealed weapon applications, background checks, and civil papers.
• Maintains and verifies documents, files, and records; performs follow-ups as needed.
• Operates standard office equipment and uses word processing and spreadsheet software.

Skills

Office administration

Communication skills

Records management

Discretion

Multitasking

Customer service

Education

High school diploma or equivalent

Experience in clerical duties preferred

NC DCI certification preferred

Tools

Word processing software

Spreadsheet software

Office equipment

Financial/HR software

Job description

• Performs various administrative tasks for Craven County Sheriff's Office in areas such as personnel, purchase entries, public communication, concealed permit applications and background checks, and records keeping.
• The employee performs services that require considerable tact and discretion in handling sensitive or confidential matters.
• Work requires independence and self-initiative in all administrative responsibilities.
• Sound judgment is required in performing tasks.
• Work is performed under the supervision of an office manager or higher-level supervisor and is evaluated through observation, conferences, and the quality and effectiveness of work completed.
• Answers the telephone; takes messages; directs calls or visitors and gives information based on the type of request; may dispatch personnel for services.
• Appropriately handles confidential or sensitive information.
• Aids in handling accounting and budgetary functions for the office.
• Assists the public with questions and completes Concealed Weapon Application appointments.
• Processes background checks for Concealed Weapon Applicants.
• Assists in the Sex Offender registry program and processes civil papers.
• Assists in conducting background checks for the hiring program, which includes both the Sheriff’s Office and Detention Center.
• Handles all incoming citizens at the Sheriff’s Office lobby window and processes incoming mail.
• Reviews and verifies documents for correct information; processes documents based on review and verification; files and retrieves materials, and performs periodic follow-up activities.
• Maintains records and files; initiates appropriate follow-up or further action based on the status of the record.
• Can multi-task in all administrative areas within the office.
• Assists Law Enforcement with Aegis and DCI entries and inquiries.
• Collects and maintains pawn shop checks.
• Collects, enters, and deposits cash, checks, and all other forms of office revenue daily.
• Assists with the preparation of office events and functions.
• Processes acceptance, denial and/or revocation of concealed permits.
• Operates a variety of office equipment such as copy/fax machines and computers.
• Familiar with common word processing, spreadsheet applications, specialized office software, and applications related to financial and human resources records.
• Graduation from High School is required.
• One year of experience in performing clerical duties preferred or an equivalent combination of education and experience.
• Certification in NC DCI courses preferred.

Knowledge, Skills, And Abilities

• Familiar with Office and County policies and procedures.
• Familiar with Office practices and regulations.
• General knowledge of laws and policies related to law enforcement and gun permit laws.
• Working knowledge of arithmetic and its uses in general office work.
• Ability to use correct grammar, vocabulary, and spelling.
• Working knowledge of arithmetic and its uses in general office work.
• Ability to communicate effectively in person and by telephone.
• Ability to gather and give basic information and instructions on office programs based on inquiries.
• Ability to learn thorough knowledge of others and organizational programs.
• Ability to be tactful and courteous.
• Ability to gather and compile materials from a variety of sources.
• Ability to use computer-driven word processing, spreadsheet, and file maintenance programs.
• Ability to use judgment in organizing and establishing priorities and work assigned.
• Ability to establish and maintain effective working relationships as necessary by work assignments.
• Ability to compile information based on general instructions.
• Ability to arrange and place records, reports, and files into a proper sequence.
• Ability to establish and maintain effective working relationships with supervisors, employees, and the general public.
• May be required to serve during times of disaster.
• Performs related duties as required.