Administrative Associate

RR Donnelley & Sons; Wheeling (WV); On-site; USD 23,446 - 32,318; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) with company match

Paid time off

Job summary

RR Donnelley & Sons seeks an Administrative Associate in Wheeling, WV to support daily office operations, including answering phones, data entry, document editing, and scheduling meetings. The role requires strong organizational skills and the ability to handle confidential information with discretion.

Proficiency in MS Office and excellent communication are essential, along with a proven track record in delivering quality administrative support in a fast-paced environment.

Qualifications

• High school diploma or equivalent education.
• 1+ year administrative support experience in a professional setting.

Responsibilities

• Answer phone lines and provide customer service.
• Edit/transcribe documents and perform data entry for expenses/time/invoices.
• Create reservations and schedule meetings, conference rooms, travel, and hospitality.
• Maintain logs and tracking software for administrative tasks.
• Ensure forms and job tickets are complete before starting work.
• Communicate with team, supervisor, or client about deadlines.
• Meet deadlines for accepting, completing, and delivering work.

Skills

MS Office

Phone handling

Data entry

Scheduling

Customer service

Education

High school diploma

Tools

MS Office

Job description

Administrative Associate

Schedule: Monday – Friday, 8 AM – 5 PM.

Job Responsibilities

• Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)
• Oversight for confidential company information including but not limited to corporate credit card information, P‑cards, employee and client distribution lists, prospective and current employee information, etc.
• Utilize appropriate logs and/or tracking software for all administrative support work
• Ensure that job tickets are properly filled out before beginning work
• Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task lifecycle
• Communicate with team members, lead, supervisor or client on job or deadline issues
• Meet contracted deadlines for accepting, completing, and delivering all work
• Troubleshoot basic equipment problems
• Interact with clients over the phone, via video or electronically
• Prioritize workflow
• Perform quality assurance on own work and work of others
• Answer telephone, emails, and place service calls when needed
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost‑efficient manner

Qualifications

• High school diploma or equivalent education
• Minimum (1) year administrative support experience in a professional organization, preferably in the legal or banking industry; formal education and/or training may be considered in lieu of experience
• Skilled in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills. Basic knowledge of Microsoft Office suite.
• Familiar with other software programs for providing administrative support
• Strong attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results. Excellent organizational skills.
• Ability to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion
• Ability to exercise good judgment to make decisions that conform to business needs and policy
• Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast‑paced environment
• Ability to communicate professionally both verbally and in writing
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Self‑motivated with a positive attitude
• Proven customer‑service skills are required to create, maintain, and enhance customer relationships

Benefits

The rate of pay for this role at the noted RRD location is $17.02–23.46 per hour. Typical roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance, and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability and veterans.