Billing Associate

RR Donnelley & Sons; Wheeling (WV); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Tuition assistance

Job summary

The Billing Associate at Williams Lea by RRD provides a range of administrative support functions at a site, including expense reports, time and invoice entry, calendar and phone management, and opening client matters. Hours are Monday–Friday, 8:00 a.m. to 4:30 p.m.

Qualifications include a high school diploma, 1 year of admin experience, strong MS Office skills, attention to detail, and the ability to handle confidential information and meet deadlines. Competitive pay and benefits are offered.

Qualifications

• High school diploma or equivalent.
• At least 1 year administrative support experience in a professional organization.
• Proficient in MS Office (Word, Excel, PowerPoint) and typing.
• Familiar with other software programs for administrative support.
• Strong attention to detail with ability to manage multiple projects and ensure quality.
• Ability to meet deadlines and work independently or with a team.
• Handle confidential documents with professionalism and discretion.
• Good judgment and problem-solving skills.

Responsibilities

• Answer phones and provide customer service.
• Data entry for expenses/time/invoices; calendar management.
• Open client matters and scheduling (meetings, rooms, travel).
• Ensure proper job tickets and track workflows.
• Interact with clients via phone, video, or email.
• Maintain compliance with policies and protect confidential information.

Skills

Typing

Attention to detail

Communication

Customer service

Problem solving

Teamwork

Professionalism

Deadline management

Multitasking

Adaptability

Education

High school diploma or equivalent

1 year administrative support experience

Tools

MS Office suite

Word

Excel

PowerPoint

Job description

Company Description

Williams Lea by RRD is a global business support services company with a strong legacy-over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world-especially within legal, financial, and professional services industries.

We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly

Job Description

The Billing Associate provides a variety of administrative support functions to a site, office and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management and opening client matters.

Monday-Friday, 8am-4:30pm

• (* denotes an "essential function")

• *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)

• *Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.

• *Utilize appropriate logs and/or tracking software for all administrative support work

• *Ensure that job tickets are properly filled out before beginning work

• *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle

• *Communicate with team members, lead, supervisor or client on job or deadline issues

• *Meet contracted deadlines for accepting, completing, and delivering all work

• *Troubleshoot basic equipment problems

• *Interact with clients over the phone, via video or electronically

• Prioritize workflow

• Performs Quality Assurance on own work and work of others

• Answer telephone, emails, and place service calls when needed

• Adhere to Williams Lea policies in addition to client site policies

• Use equipment and supplies in a cost-efficient manner

Qualifications

• High school diploma or equivalent education

• Minimum (1) year administrative support experience in a professional organization, preferably in the legal or banking industry. Formal education and/or training may be considered in lieu of experience.

• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills. Basic knowledge of Microsoft Office suite

• Familiar with other software programs for providing administrative support

• Strong attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results. Excellent organizational skills

• Ability to meet deadlines and complete all projects in a timely manner

• Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion

• Ability to exercise good judgment to make decisions that conform to business needs and policy

• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level

• Ability to maintain professional composure when working with immediate deadlines

• Ability to work both independently and collaboratively as part of a team

• Ability to work in a fast-paced environment

• Ability to communicate professionally both verbally and in writing

• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions

• Must be self-motivated with a positive attitude

• Proven customer service skills are required to create, maintain, and enhance customer relationships

Additional Information

The salary for this role at the noted RRD location is $17.30 - $19.20.Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.