Administrative Associate

sentara; Virginia Beach (VA); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

401k/403B with Employer Match

Tuition Assistance

Employee bonuses possible

Job summary

Sentara Princess Anne Hospital is hiring a Flexi, Rotating-shift Administrative Associate in Virginia Beach, VA. The role involves front-line patient contact, scheduling, record management, and coordinating with clinical staff to support quality care.

Flexible hours include evening shifts and 12-hour shifts on weekdays and every other weekend as needed. Base compensation ranges from $19.53 to $28.86 per hour, with additional incentives possible.

Qualifications

• High School Grad or Equivalent required.
• Strong customer service and communication skills preferred.
• Proficiency with Microsoft Word and Excel preferred.
• Experience in medical office or medical environment preferred.

Responsibilities

• Provide clerical support and manage patient records with accuracy.
• Schedule appointments and handle patient inquiries.
• Serve as first point of contact for patients, families and visitors with excellent customer service.
• Collaborate with medical staff and management to ensure quality care.

Skills

Customer service

Communication skills

Time management

Multi-tasking

Prioritizing

Microsoft Office

Medical office experience

Medical environment service

Education

High School Diploma or GED

Job description

City/State

Virginia Beach, VA

Work Shift

Rotating

Overview

Sentara Princess Anne Hospital NICU is hiring a Flexi, Rotating-shift Administrative Associate.

Hours/Shift

Flexi; rotating hours vary. Working Tuesday and Wednesday evenings from 3 p.m. to 11 p.m. and from 5 p.m. to 10 p.m., and on weekends. Also working 12-hour shifts Monday through Friday and every other weekend, as needed.

Responsibilities

The Administrative Associate is responsible for various administrative and operational tasks. This position provides clerical support, manages patient records, schedules appointments, and handles patient inquiries. The role involves collaborating with medical staff, management, and patients to ensure the delivery of high-quality care. Provides administrative support to the unit or department assigned. Serves as first point of contact for patients, family members and visitors on unit assigned requiring the application of excellent customer service skills.

Education

High School Grad or Equivalent Required.

Experience

• Excellent Customer Service Skills (Strongly Preferred)
• Excellent Communication Skills (Strongly Preferred)
• Excellent Time Management, Multi-tasking, and Prioritizing Skills (Strongly Preferred)
• Microsoft Office Knowledge, including Word and Excel (Preferred)
• Medical Office Experience (Preferred)
• Customer Service Experience in a Medical Environment (Preferred)

Keywords

Administrative Associate, Clerical Support, Receptionist, Call Center

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.53 - $28.86 hourly.

Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

About the Hospital

Sentara Princess Anne Hospital is a 174-bed acute care hospital that provides quality clinical outcomes, experienced physicians, advanced technology, and a patient-centered approach to care in southern Virginia Beach, as well as neighboring Chesapeake and Northeastern North Carolina communities.

As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, the hospital specializes in orthopedic and spine care, heart, vascular, advanced imaging, gynecological, comprehensive breast care services, and family maternity with a state-of-the-art neonatal intensive care unit. Our facility is home to Virginia's only Ornish Lifestyle Medicine program.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

Remote Work Eligibility

For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.