Administrative Assistant - Warm First-Contact Specialist

ACME; Pasadena (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401K retirement plan

Health, vision, and dental insurance

Two weeks paid vacation and six sick…

Friendly office environment

Job summary

ACME in Pasadena is seeking an Administrative Assistant to be the friendly first contact for applicants to our egg donation and surrogacy programs. You will conduct initial screenings, verify qualifications, and hand off approved candidates to a Case Coordinator for next steps.

This role emphasizes warmth, discretion, and professional communication. Training will cover our policies, procedures, and confidential handling, with a supportive team eager to help you succeed.

Qualifications

• Ideal candidates will have strong communication and problem-solving skills.
• Professional demeanor and excellent phone etiquette.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Reliability, punctuality, and the ability to work independently.
• Reliable transportation.

Responsibilities

• Coordinate initial screening interviews with applicants.
• Assess qualifications to join the program and explain next steps.
• Serve as the first point of contact for applicants via phone and email.
• Ensure confidentiality in handling sensitive information.
• Guide applicants through the early stage of their journey with care.

Skills

Strong communication

Problem-solving

Phone etiquette

Independent work

Reliability

Tools

Microsoft Office

Job description

ACME in Pasadena is seeking an Administrative Assistant to be the friendly first contact for applicants to our egg donation and surrogacy programs. You will conduct initial screenings, verify qualifications, and hand off approved candidates to a Case Coordinator for next steps.

This role emphasizes warmth, discretion, and professional communication. Training will cover our policies, procedures, and confidential handling, with a supportive team eager to help you succeed.