Administrative Assistant - Utilities & Customer Records

Essential Utilities, Inc.; Nicholasville (KY); On-site; USD 32,000 - 40,000; Full time

Job summary

Delta Natural Gas Co., Inc., an Essential Utilities company, is seeking an entry-level office administrator to support service scheduling, records maintenance and cashiering duties. You will handle customer interactions, process payments, and assist with regulatory compliance in a utility setting.

The role emphasizes clerical accuracy, data entry, and coordination with Field Customer Service Representatives to ensure smooth operations and customer service excellence.

Qualifications

• High School diploma or equivalent is required or preferred.
• Previous office and clerical work and dealing with the public is preferred.
• Existing and prospective customers experience is a plus.

Responsibilities

• Prepares service calls, schedules and dispatches service work to Field Customer Service Representatives.
• Maintains various records such as transportation, leak reports, notices, time and expense reports.
• Maintains customer accounting records including cash receipts and deposits.
• Maintains material handling records including requisitions, transfers and inventories.
• Performs stenographic and clerical duties including typing, mail, filing, and communications.
• Receive payments of gas bills and prepare bank deposits; maintain petty cash.
• Maintain neat personal appearance and promote good relations with customers and employees.
• Keep manuals, tariffs and regulatory records compliant with state agencies and company policies.
• Attend trainings and seminars as necessary to fulfill duties.

Skills

Customer service

Clerical work

Office experience

Education

High School diploma or equivalent

Job description

Delta Natural Gas Co., Inc., an Essential Utilities company, is seeking an entry-level office administrator to support service scheduling, records maintenance and cashiering duties. You will handle customer interactions, process payments, and assist with regulatory compliance in a utility setting.

The role emphasizes clerical accuracy, data entry, and coordination with Field Customer Service Representatives to ensure smooth operations and customer service excellence.