Gas Operations Support Specialist

Delta Utilities; Lake Charles (LA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

None

Job summary

Delta Utilities, a Louisiana-based natural gas utility, seeks an Operations Support Assistant to provide clerical and customer service support, data collection, and report generation for the Gas Operations District. You will assist with SAP records, One Call notifications, and budgeting-related tasks while coordinating schedules and materials.

This role emphasizes accuracy, compliance, and teamwork. The position requires a high school diploma or equivalent, and candidates with SAP experience and

Qualifications

• Requires a high school diploma or the equivalent knowledge of English, mathematics (addition, subtraction, multiplication, division, fractions and/or percentages), grammar and punctuation.
• Associate Rep, Ops Support: No prior work experience
• Representative, Ops Support: 3+ years of gas distribution experience, including two years’ SAP experience.
• Sr. Rep, Ops Support: 5+ years of gas distribution experience, including two years’ SAP experience.
• Able to demonstrate effective oral and written communication skills by conveying accurate information to customers, co-workers and vendors.
• Able to demonstrate strong interpersonal skills and effective listening skills.
• Able to solve problems and make sound decisions.
• Able to prioritize and schedule tasks, pay attention to details and demonstrate organizational skills.
• Able to become proficient in using personal computers.
• Able to apply analytical skills.
• Able to handle confidential information in a discreet and appropriate manner.
• Able to plan, prioritize, and organize job duties in order to meet deadlines.
• Able to remain calm in pressure situations.
• Able to behave in a professional manner under any circumstance.
• Able to function and work collaboratively in a team environment.
• Able to use personal computer software proficiently, such as spreadsheets, word-processing and electronic.
• Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.
• Able to demonstrate respect for all individuals, adhere to the Company’s values and business practices and do both consistently.

Responsibilities

• Prepares and maintains various monthly and quarterly operations reports (e.g., LUFG, capital job status, safety awareness activities, etc.).
• Assists with third party damages through Riskmaster System.
• Performs One Call notifications and updates.
• Assists with ARO process as required due to segregation of duties.
• Reviews and reconciles Onepay credit card expenses utilizing on-line Onepay system.
• Assists with preparation of cost estimates for new services as needed or requested by supervision.
• Updates and maintains weekly call-out schedule and dispatch daily line-up for District, Area or local office.
• Coordinates fleet maintenance schedules, mileage reports, notification of CDL certification requirements, vehicle inspections, etc.
• Ensures work orders are sent to GIS in a timely manner.
• Reviews and processes various ITRON-Meter Reading Reports/Can’t Reads.
• Research and resolve customer problems.
• Requests for information and/or records maintenance in compliance with legal retention schedules while following prescribed procedures and practices.
• Receives, stores and issues materials and supplies as needed based on district needs.
• Prepares necessary SAP records to document receipt and issuance of materials and supplies.
• Perform duties that include answering the phone, filing, faxing, copying, mail distribution, I-buy purchases, etc.

Skills

Strong communication

Interpersonal skills

Problem solving

Organizational skills

Attention to detail

Proficient in PC use

Analytical skills

Discretion with confidential info

Team player

Education

High school diploma or equivalent

Tools

SAP

Riskmaster

Onepay

GIS

Job description

Delta Utilities, a Louisiana-based natural gas utility, seeks an Operations Support Assistant to provide clerical and customer service support, data collection, and report generation for the Gas Operations District. You will assist with SAP records, One Call notifications, and budgeting-related tasks while coordinating schedules and materials.

This role emphasizes accuracy, compliance, and teamwork. The position requires a high school diploma or equivalent, and candidates with SAP experience and