Administrative Assistant - Technology Services & Support

Lakeside; Pennsylvania; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Company paid health coverage

Dental coverage

Vision coverage

403B with company match

Generous PTO

Job summary

Lakeside Educational Network is seeking an Administrative Assistant to support our Technology Services & Support (TSS) team. The role provides essential administrative and operational support in a fast-paced environment.

The ideal candidate is proactive, detail-oriented, and able to manage multiple tasks. Benefits include health/dental/vision, 403B with match, generous PTO, and a competitive salary depending on experience.

Qualifications

• Proven experience in administrative or secretarial roles (3–5 years).
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency with office software and case management systems.
• Ability to handle multiple priorities with attention to detail.
• Basic technical knowledge related to equipment and support processes is a plus.
• Ability to work independently and with a team.

Responsibilities

• Process incoming TSS support requests via phone and case management software.
• Respond to support requests and calls promptly, performing helpdesk triage as needed.
• Coordinate equipment repairs, including processing shipments and arranging deliveries.
• Manage general office tasks and maintain paper/digital filing systems.
• Maintain calendars for equipment and rooms to ensure smooth ops.
• Order supplies as needed to support TSS staff.
• Provide administrative support to the supervisor, including scheduling and correspondence.
• Offer general support to TSS staff to facilitate daily operations.

Skills

Administrative experience

Organizational skills

Communication skills

Time management

Attention to detail

Independent and collaborative

Basic technical knowledge

Tools

Microsoft Office Suite

Case management systems

Job description

Description

Lakeside Educational Network is seeking a dedicated and organized Administrative Assistant to support our Technology Services & Support (TSS) team. This role offers an excellent opportunity to contribute to a dynamic department by providing essential administrative and operational support. The ideal candidate will be proactive, detail-oriented, and capable of managing multiple tasks efficiently in a fast-paced environment.

Key Responsibilities:

• Process incoming TSS support requests via phone and case management software
• Respond to support requests and phone calls promptly, performing helpdesk triage as needed
• Coordinate equipment repairs, including processing shipments and arranging deliveries
• Manage general office functions such as processing documents, making copies, and maintaining both paper and digital files
• Maintain equipment and room calendars to ensure smooth operations
• Order supplies as needed to support TSS staff
• Provide administrative support to the supervisor, including scheduling and correspondence
• Offer general support to TSS staff to facilitate daily operations

Excellent Benefits Include:

• Company paid health, dental, and vision coverage
• Generous paid time off benefits
• Participation in 403B with company match
• A competitive salary commensurate with experience

Join our team and be part of a collaborative culture that values innovation, growth, and professional development. We offer a supportive work environment with opportunities to expand your skills and contribute meaningfully to our organization’s success.

At Lakeside, we pride ourselves on being a nationally recognized trauma-informed organization. Our mission is to create a safe, supportive, and nurturing environment where students can thrive. With a focus on building positive relationships, managing emotions, and achieving academic success, we are dedicated to making a difference in the lives of students and fellow teachers.

Salary: $30,000 - $36,000

Requirements

Skills and Qualifications:

• Proven experience (3-5 years) in administrative or secretarial roles
• Excellent organizational and time-management skills
• Strong communication skills, both written and verbal
• Proficiency in office software applications (e.g., Microsoft Office Suite, case management systems)
• Ability to handle multiple priorities with attention to detail
• Basic technical knowledge related to equipment and support processes is a plus
• Ability to work independently and collaboratively within a team environment