SUPPORT SERVICES-UTILITY LEAD (FULL TIME)

Canteen North America; Austin (TX); On-site; USD 46,000 - 53,000; Full time

Job summary

Canteen North America in Austin, TX is seeking a full-time Support Services-Utility Lead to oversee field technicians, repairs, installations, and preventive maintenance, and to ensure safe, high-quality service delivery.

You will coordinate daily assignments, mentor technicians, maintain accurate records, and collaborate with operations, management, and customers to meet timelines and service goals.

Qualifications

• Experience as a service technician, equipment repair, installation, or maintenance.
• Leadership, coaching, or training experience preferred.
• Valid driver's license required.

Responsibilities

• Promote a positive, respectful service culture focused on teamwork, accountability, and customer support.
• Lead, coach, and develop technicians in repairs, installations, preventive maintenance, and safety.
• Coordinate daily technician assignments and field activities, including service calls and projects.
• Diagnose and repair equipment systems (mechanical, electrical, plumbing, refrigeration, coffee, vending).
• Inspect work for safety and quality, maintain records, and communicate priorities to management.
• Support scheduling, workload prioritization, and timely handling of urgent requests.
• Identify training opportunities and process improvements to boost performance.

Skills

Service technician experience

Equipment repair

Installation

Maintenance

Leadership

Coaching

Training

Valid driver's license

Job description

Support Services-Utility Lead

We are hiring immediately for full time SUPPORT SERVICES-UTILITY LEAD positions.

Location: Canteen - 6719 East Howard Lane, Building 2, Austin, TX 78754. Note: online applications accepted only.

Schedule: Full time schedule. Monday through Friday; hours may vary. Further details upon interview.

Requirement: Previous service technician, equipment repair, installation, or maintenance experience is required. Previous leadership, coaching, or training experience is preferred. Valid driver's license is required.

Pay Range: $22.00 per hour to $25.50 per hour.

Additional Job Duties and Responsibilities

• Promote a positive, respectful, and solutions-focused service culture that emphasizes teamwork, accountability, and exceptional customer support.
• Lead, coach, and develop technicians in equipment repairs, installations, preventive maintenance, troubleshooting, safety practices, and service documentation.
• Apply strong problem-solving and technical expertise to resolve complex repairs, recurring equipment issues, and operational challenges.
• Coordinate daily technician assignments and field activities, including service calls, installations, removals, relocations, preventive maintenance, and special projects.
• Diagnose and repair a variety of equipment systems, including mechanical, electrical, plumbing, refrigeration, coffee, vending, and related equipment.
• Inspect completed work to ensure equipment is safe, fully operational, accurately serviced, and meets established quality standards.
• Assist with service scheduling and workload prioritization, ensuring urgent, high-priority, and past-due requests are addressed efficiently.
• Maintain accurate records of project progress, work orders, equipment information, repairs, and service history.
• Communicate effectively with management regarding service priorities, project status, delays, customer concerns, and operational needs.
• Demonstrate the ability to work independently while contributing effectively within a collaborative team environment.
• Partner closely with technicians, service support teams, operations, management, customers, and vendors to ensure timely and effective service delivery.
• Reinforce and promote compliance with company safety procedures, proper tool and equipment use, vehicle safety standards, and customer-site requirements.
• Support equipment inventory, shipping and receiving, and asset tracking to maintain accurate records and operational readiness.
• Identify training opportunities, workflow inefficiencies, and process improvements that enhance technician performance, service quality, and overall operational efficiency.
• Internal Employee Referral Bonus Available

Benefits

Associates At Canteen Are Offered Many Fantastic Benefits. Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program. Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs). Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

About Canteen

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Equal Opportunity Employer

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.