Administrative Assistant - Sales Department

Bci-Burke-Company,-LLC-1; Fond du Lac (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Burke is seeking a Sales Administrator to join Burke Headquarters. The role involves supporting representatives, customers, sales managers, and national accounts to drive profitable sales.

You will handle inquiries via phone and email, manage onboarding of new representatives, prepare quotes, and maintain essential order documentation. Strong communication, math skills, and CRM experience are preferred.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• 1–3 years experience in sales administration or customer service.
• Strong communication skills, both written and verbal.
• Proficient with Microsoft Office and Adobe; Salesforce or CRM experience a plus.

Responsibilities

• Support representatives, customers, sales managers, staff, and National Accounts to drive profitable sales.
• Answer field questions from representatives via phone and email promptly.
• Maintain and onboard representative firms and administer onboarding/offboarding procedures.
• Prepare quotes and assist with National Account proposals, orders, and documentation.
• Provide order-related communication and maintain project documentation.
• Coordinate onboarding of new National Accounts and support Burke Direct Representatives.

Skills

Written and verbal communication

Math skills

Presentation skills

Teamwork

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Adobe

Job description

Description

Join Our Movement!

We’re a growing company that designs and manufactures playground equipment for communities all around the world! Be part of something bigger with Burke by Joining Our Movement! We’re looking for a Sales Administrator to work at Burke Headquarters and be part of our great team!

What Moves You?

We’re not going to lie; this is an amazing opportunity. It requires hard work, a lot of innovation and enthusiasm and, of course, an abundance of Purple Passion (def. a love of play, bringing play to communities and specific love of Burke and those you work with)! If you’re an energetic person who thrives on variety and enjoys a combination of sales, customer service and account support, keep reading – we have the role for you!

The Role

The Sales Administrator assists in driving profitable sales for the company by supporting representatives, customers, sales managers, staff, and National Accounts. This is accomplished in the following areas:

Representative Support

• Field questions from representatives via phone and email in a timely manner
• Maintain representative information in database
• Manage representative sample requests
• Coordinate and administer the onboarding of new representative firms
• Administer representative onboarding and offboarding procedures
• Review and process representative bond requests
• Maintain Bond Tracking spreadsheet to ensure all information is current and available for the CFO
• Review representative contract quotes for compliance with Burke held cooperative contracts
• Administer representative training as needed

National Account Support

• Act as the first point of contact for National Account customers
• Work closely with customers, the Project Management team, and the Design team to produce industry leading proposals
• Produce quotes to support National Account business
• Generate commission and profit worksheets
• Enter National Account orders
• Provide order related communication to internal and external customers in a timely manner
• Maintain all required project documentation
• Assist account managers as needed
• Update and maintain price lists
• Provide overall administrative support for National Accounts
• Coordinate and administer the onboarding of new National Accounts

Direct Sales Support

• Produce quotes to support Burke Direct business
• Generate commission and profit worksheets
• Enter Burke Direct orders
• Provide order related communication to internal and external customers in a timely manner
• Maintain all required project documentation
• Provide overall administrative support for Burke Direct Representatives
• Coordinate and administer the onboarding and training of new Burke Direct Representatives

General Sales Support

• Coordinate with all functional areas to provide accurate responses to questions and requests from the field
• Process job registrations for territories with multiple representatives
• Assist with project pipeline updates
• Develop, update, and maintain work instructions for existing procedures
• Assist with market research activities to develop targeted prospect lists for sales and marketing programs
• Perform other duties as assigned

Teamwork

We have an awesome team at Burke and the right individual for this role will fit well within our culture of teamwork, straightforward and open communication. Oh, and you need to have a passion for play!

Qualifications That Move Us!

• Bachelor's degree (BS) from four-year college or university, related experience/training, or equivalent combination of education and experience is preferred.
• 1-3 years of experience in a sales administration or customer service role and/or working with independent sales representatives/dealers is preferred.
• Above average computer skills are necessary, including but not limited to working with Microsoft Office and Adobe.
• Experience using Salesforce or another CRM is preferred but not required.
• Excellent written and verbal communication skills are required. Must demonstrate the ability to write clear and concise reports and analyses.
• Strong math skills are required. Must demonstrate the ability to calculate figures and amounts such as discounts, margins, fees, commissions, and percentages.
• Ability to effectively present information and respond to questions in one-on-one and group situations with managers, customers, and coworkers is required.

Burke is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Military veterans are encouraged to apply.