Administrative Assistant, Residential Life

carthage; Kenosha (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

Carthage College in Kenosha, Wisconsin, is seeking an Administrative Assistant in the Office of Residential Life. This role serves as the initial contact for students and families, providing vital administrative support and collaborating closely with College staff. Ideal candidates will have strong communication skills and experience in a customer service setting.

Responsibilities include managing student workers, handling administrative processes, and supporting departmental functions. Candidates are expected to have relevant experience and an understanding of office software.

Qualifications

• Minimum of 1-3 years of similar administrative experience.
• Ability to work in a team-oriented environment.
• Requires background screening.

Responsibilities

• Serve as the first point of contact for customer service.
• Provide administrative support for the Director of Residential Life.
• Manage up to four student workers.
• Assist in management and processing of residential life keys.

Skills

Excellent communication skills

Team-oriented collaboration

Organization

Problem-solving

Critical thinking

Education

Completion of high school

Associate's Degree preferred

Tools

Microsoft Office Suite

Adirondack THD

Workday

Job description

Under the direction of the Director of Residential Life, the Administrative Assistant provides administrative support relating to the overall management of the Office of Residential Life. This position serves as the primary customer service point for students, families, and guests, and has a collaborative relationship with College staff and faculty.

Responsibilities

• Serve as the first point of contact and provide customer service at the front desk for students, families, staff and faculty.
• Provide administrative support for the Director of Residential Life and other professional staff.
• Assist in execution of residential life administrative processes including, but not limited to: room change, housing accommodations and exemptions, commuter applications, etc.
• Manage up to four student workers, including hiring, scheduling, training, supervising, and payroll.
• Assist in management, processing, tracking, and storage of all residential life keys.
• Manage mailings and supply inventory for the department and department staff.
• Assist in coordination and organization of Residential Life student staff training, selection processes, and other major events.
• Support management of student records and communications, including mail merges and file system maintenance and assist with budget management.
• Provide support for College opening and closing functions.
• Complete other duties as assigned.

Required Qualifications

• Requires a minimum education including successful completion of 4 years of high school, or equivalent. Completion of two years of college or graduation from a two-year technical college with an Associate's Degree preferred.
• Requires a minimum of 1-3 years of similar administrative experience.
• Requires excellent oral and written communication skills to effectively communicate with students, parents/family members, faculty, staff and guests/community members.
• Requires the ability to use a personal computer and Web browser, including a working knowledge of Microsoft Office Suite and preferred knowledge of Adirondack THD and Workday.
• Requires the ability to work collegially in a team-oriented environment.
• Ability to exercise individual initiative, independent action, and sound judgment.
• Requires demonstrated ability to handle challenging situations with confidence and function effectively with frequent interruptions.
• Requires demonstrated expertise in the areas of organization, problem-solving and critical thinking.
• Requires knowledge of and the ability to use a variety of standard office equipment such as a telephone, computer keyboard, copier, scanner, etc.

This position requires a background screening.

Carthage College is an equal opportunity employer (EOE) dedicated to the goal of building a culturally diverse community. We welcome applications from a broad spectrum of people, including members of ethnic minorities, women, veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender expression, gender identity, sexual orientation, national origin, protected veteran status or status as an individual with disability.