Administrative Assistant & Rental Coordinator

United Access; Woods Cross (UT); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Career Growth Opportunities

Supportive Team

Job summary

United Access in Salt Lake City, UT is seeking a Sales Admin/Rental Coordinator to support customers, coordinate vehicle rentals, and assist with sales activities. The role emphasizes friendly service, organization, and tech-savviness in a fast-paced environment.

You will handle daily operations, rental processing, and documentation while ensuring a positive customer experience and smooth workflow across teams.

Qualifications

• High School Diploma or GED.
• 3+ years of customer service experience in a fast-paced environment.
• Strong verbal and written communication skills.
• Experience working with CRM systems and customer records.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong attention to detail and organizational skills.
• Microsoft Word and Excel proficiency.
• Cash handling and accounting reconciliation experience.
• Inventory management experience.
• Bilingual skills preferred.

Responsibilities

• Greet customers and create a positive first impression.
• Answer and manage incoming phone calls and customer inquiries.
• Build and maintain strong customer relationships.
• Process paperwork, payments, invoices, and daily transactions.
• Assist with cash handling, reconciliations, and record keeping.
• Schedule and manage vehicle rentals.
• Prepare rental agreements and collect payments.
• Process rental returns and close rental transactions.
• Assist with occasional rental vehicle deliveries.
• Clean and prep the rental vans for rent.
• Support sales staff with administrative and customer-facing activities.
• Conduct customer follow-up and outreach activities.
• Help drive a seamless customer experience throughout the sales process.
• Process vehicle titles, registrations, warranties, and DMV-related documentation.

Skills

Customer service

Organizational skills

Communication

CRM software

Multitasking

Team player

Attention to detail

Bilingual (preferred)

Education

High School Diploma or GED

Tools

CRM software

Microsoft Excel

Microsoft Word

Job description

Job Description:Job Title: Sales Admin/Rental CoordinatorLocation: Salt Lake City, UTBase Pay Range: $22.00 - $26.00 per hourBe the Friendly Face That Helps Change LivesAt United Access, we believe mobility means freedom. Every day, we help individuals and families gain greater independence through wheelchair-accessible vehicles, mobility equipment, rentals, and adaptive solutions.We're looking for a Sales Administrator / Rental Coordinator who enjoys helping people, thrives in a fast-paced environment, and takes pride in creating exceptional customer experiences. This role is perfect for someone who is organized, tech-savvy, compassionate, and passionate about making a positive impact.When you join United Access, you're joining a team that genuinely cares about its customers and each other. We offer competitive pay, medical benefits, paid time off, a 401(k) with company match, and the opportunity to do meaningful work every day.Bilingual candidates are encouraged to apply.Why You'll Love This RoleAs our Sales Administrator / Rental Coordinator, you'll be a key member of our team, supporting customers, coordinating rental vehicles, assisting with sales activities, and keeping daily operations running smoothly.You'll often be the first person a customer meets or speaks with, making you an important part of delivering the warm, welcoming experience that sets United Access apart.What Makes You a Great Fit?You Put Customers FirstYou enjoy helping people and creating a positive experience for everyone you interact with. Whether in person or over the phone, you listen carefully, communicate with empathy, and always look for ways to exceed expectations.You're Organized and Detail-OrientedYou enjoy managing multiple priorities and keeping things on track. Details matter to you, and you take pride in ensuring tasks are completed accurately and efficiently.You're Comfortable with TechnologyYou quickly learn new systems and enjoy using technology to stay organized. When faced with a challenge, you're resourceful and proactive in finding solutions.You're a Team PlayerYou enjoy supporting others and helping wherever needed. You work well with customers, sales teams, technicians, and leadership to achieve shared goals.Key ResponsibilitiesCustomer Service & Administrative SupportWelcome customers and create a positive first impressionAnswer and manage incoming phone calls and customer inquiriesBuild and maintain strong customer relationshipsMaintain accurate customer records and account informationProcess paperwork, payments, invoices, and daily transactionsAssist with cash handling, reconciliations, and record keepingRental CoordinationSchedule and manage vehicle rentalsPrepare rental agreements and collect paymentsProcess rental returns and close rental transactionsAssist with occasional rental vehicle deliveriesClean and prep the rental vans for rent.Sales SupportSupport sales staff with administrative and customer-facing activitiesAssist customers with mobility equipment, scooter, and wheelchair lift inquiriesConduct customer follow-up and outreach activitiesHelp drive a seamless customer experience throughout the sales processOperations SupportProcess vehicle titles, registrations, warranties, and DMV-related documentationRegister warranties for mobility equipment installationsManage customer files and documentationSupport inventory tracking and ordering processesAssist with special projects and additional administrative duties as neededQualificationsRequiredHigh School Diploma or GEDValid driver's license3+ years of customer service experience in a fast-paced environmentStrong verbal and written communication skillsExperience working with CRM systems and customer recordsAbility to manage multiple tasks and priorities simultaneouslyStrong attention to detail and organizational skillsPreferredExperience in a medical office, dealership, or service environmentMicrosoft Word and Excel proficiencyCash handling and accounting reconciliation experienceInventory management experienceBilingual skillsBenefitsMedical, Dental, and Vision Insurance401(k) with Company MatchPaid Time Off and Paid HolidaysCareer Growth OpportunitiesSupportive Team EnvironmentMeaningful, Mission-Driven WorkAbout United AccessUnited Access is a leading provider of wheelchair-accessible vehicles, adaptive driving equipment, mobility rentals, and accessibility solutions. Our mission is to help people live more independent lives through exceptional products, services, and support.If you're looking for a rewarding career where you can combine customer service, organization, and problem-solving while making a real difference in people's lives, we'd love to welcome you to the United Access team.BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.