Administrative Assistant & Rental Coordinator

United Access L.L.C.; Salt Lake City (UT); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Paid Time Off

401(k) with Company Match

Meaningful work

Job summary

United Access in Salt Lake City, UT is seeking a Sales Administrator / Rental Coordinator to support customers, coordinate vehicle rentals, and assist with sales and daily operations. The role involves handling administrative tasks, data entry, and ensuring a warm, helpful customer experience.

Ideal candidates demonstrate organization, attentiveness to detail, and comfort with technology. Knowledge of CRM systems and a customer-focused attitude are valued, with bilingual applicants encouraged to

Qualifications

• Must have a High School Diploma or GED.
• Valid driver's license.
• 3+ years of customer service in a fast-paced environment.
• Strong verbal and written communication skills.
• Experience with CRM systems and customer records.
• Ability to manage multiple tasks and priorities.
• Strong attention to detail and organizational skills.
• Preferred: Experience in a medical office, dealership, or service environment.
• Preferred: Microsoft Word and Excel proficiency.
• Preferred: Cash handling and accounting reconciliation experience.
• Preferred: Inventory management experience.
• Preferred: Bilingual skills.

Responsibilities

• Customer Service & Administrative Support: Welcome customers, answer calls, build relationships, maintain records, process paperwork and daily transactions, assist with cash handling and reconciliations.
• Rental Coordination: Schedule/manage vehicle rentals, prepare rental agreements, collect payments, process returns, assist with deliveries, and prep vans.
• Sales Support: Assist sales staff with administrative tasks, help customers with mobility equipment inquiries, conduct follow-ups, and drive a seamless sales process.
• Operations Support: Process vehicle titles/registrations/warranties/DMV docs; register warranties for mobility equipment; manage files; support inventory tracking and orders; assist with special projects.

Skills

Customer service

Organization

CRM familiarity

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Excel

Job description

Job Title: Sales Admin/Rental Coordinator

Location: Salt Lake City, UT

Base Pay Range: $22.00 - $26.00 per hour

About United Access

At United Access, we believe mobility means freedom. Every day, we help individuals and families gain greater independence through wheelchair-accessible vehicles, mobility equipment, rentals, and adaptive solutions.

We're looking for a Sales Administrator / Rental Coordinator who enjoys helping people, thrives in a fast-paced environment, and takes pride in creating exceptional customer experiences. This role is perfect for someone who is organized, tech-savvy, compassionate, and passionate about making a positive impact. When you join United Access, you're joining a team that genuinely cares about its customers and each other.

We offer competitive pay, medical benefits, paid time off, a 401(k) with company match, and the opportunity to do meaningful work every day. Bilingual candidates are encouraged to apply.

Why You'll Love This Role

As our Sales Administrator / Rental Coordinator, you'll be a key member of our team, supporting customers, coordinating rental vehicles, assisting with sales activities, and keeping daily operations running smoothly. You'll often be the first person a customer meets or speaks with, making you an important part of delivering the warm, welcoming experience that sets United Access apart.

What Makes You a Great Fit?

• • You Put Customers First You enjoy helping people and creating a positive experience for everyone you interact with. Whether in person or over the phone, you listen carefully, communicate with empathy, and always look for ways to exceed expectations.
• • You're Organized and Detail-Oriented You enjoy managing multiple priorities and keeping things on track. Details matter to you, and you take pride in ensuring tasks are completed accurately and efficiently.
• • You're Comfortable with Technology You quickly learn new systems and enjoy using technology to stay organized. When faced with a challenge, you're resourceful and proactive in finding solutions.
• • You're a Team Player You enjoy supporting others and helping wherever needed. You work well with customers, sales teams, technicians, and leadership to achieve shared goals.

Key Responsibilities

Customer Service & Administrative Support

• Welcome customers and create a positive first impression
• Answer and manage incoming phone calls and customer inquiries
• Build and maintain strong customer relationships
• Maintain accurate customer records and account information
• Process paperwork, payments, invoices, and daily transactions
• Assist with cash handling, reconciliations, and record keeping

Rental Coordination

• Schedule and manage vehicle rentals
• Prepare rental agreements and collect payments
• Process rental returns and close rental transactions
• Assist with occasional rental vehicle deliveries
• Clean and prep the rental vans for rent.

Sales Support

• Support sales staff with administrative and customer-facing activities
• Assist customers with mobility equipment, scooter, and wheelchair lift inquiries
• Conduct customer follow-up and outreach activities
• Help drive a seamless customer experience throughout the sales process

Operations Support

• Process vehicle titles, registrations, warranties, and DMV-related documentation
• Register warranties for mobility equipment installations
• Manage customer files and documentation
• Support inventory tracking and ordering processes
• Assist with special projects and additional administrative duties as needed

Qualifications

• Required: High School Diploma or GED
• Required: Valid driver's license
• Required: 3+ years of customer service experience in a fast-paced environment
• Required: Strong verbal and written communication skills
• Required: Experience working with CRM systems and customer records
• Required: Ability to manage multiple tasks and priorities simultaneously
• Required: Strong attention to detail and organizational skills
• Preferred: Experience in a medical office, dealership, or service environment
• Preferred: Microsoft Word and Excel proficiency
• Preferred: Cash handling and accounting reconciliation experience
• Preferred: Inventory management experience
• Preferred: Bilingual skills

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Career Growth Opportunities
• Supportive Team Environment
• Meaningful, Mission-Driven Work

About United Access

United Access is a leading provider of wheelchair-accessible vehicles, adaptive driving equipment, mobility rentals, and accessibility solutions. Our mission is to help people live more independent lives through exceptional products, services, and support. If you're looking for a rewarding career where you can combine customer service, organization, and problem-solving while making a real difference in people's lives, we'd love to welcome you to the United Access team.

BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Arch Retail partners with industry-leading manufacturers like BraunAbility, VMI, Q'Straint, Sure Grip, Harmar, Bruno, Pride and many others to provide the best and safest products, including accessible wheelchair vans, trucks and SUVs, wheelchair lifts and scooter lifts, hand controls, power transfer seats and more.