Administrative Assistant / Receptionist

The Appliance Plug; Tampa, Northern (FL, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

PTO (Paid Time Off)

Employee discounts on appliances

Advancement opportunities

Hands-on training

Job summary

The Appliance Plug, Tampa's premier appliance showroom, seeks a Receptionist/Administrative Assistant to greet customers, handle calls, and support daily operations. You will coordinate communications between departments, manage scheduling, and assist with orders and financing processes.

Ideal candidates have 1+ year in customer service or admin roles, strong communication, and a professional appearance. Tampa-based position with opportunities for growth and employee discounts.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service or administrative experience.
• Strong verbal and written communication skills; professional appearance.

Responsibilities

• Greet customers and visitors in a professional and welcoming manner.
• Answer incoming calls, text messages, and emails.
• Direct inquiries to appropriate department or advisor.
• Schedule appointments, deliveries, and service calls.
• Process paperwork, filing, scanning, and data entry.
• Maintain customer records in company systems.
• Assist with financing applications and warranty registrations.
• Monitor showroom appearance and reception area organization.
• Support management with administrative tasks.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Multitasking

Attention to detail

Problem-solving

Teamwork

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

CRM systems

POS systems

Inventory management

Microsoft Office

Job description

Join Tampa's Largest Appliance Showroom!

Position Summary

The Receptionist / Administrative Assistant is responsible for greeting customers, answering phones, assisting with administrative tasks, coordinating communication between departments, and ensuring an exceptional customer experience from start to finish.

Responsibilities

• Greet customers and visitors in a professional and welcoming manner.
• Answer incoming phone calls, text messages, and emails.
• Direct customer inquiries to the appropriate Appliance Advisor or department.
• Schedule appointments, deliveries, and service calls as needed.
• Assist with customer order processing and documentation.
• Prospect and qualify potential customers through phone, email, text, and online outreach, generating leads and scheduling appointments for the sales team.
• Maintain customer records and update information in company systems.
• Process paperwork, filing, scanning, and data entry.
• Assist with financing applications and warranty registrations.
• Monitor showroom appearance and ensure reception area remains organized.
• Support management with various administrative and operational tasks.
• Handle customer concerns professionally and efficiently.
• Assist with inventory-related paperwork and vendor communications.
• Perform other duties as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Minimum 1 year of customer service or administrative experience.
• Strong verbal and written communication skills.
• Professional appearance and positive attitude.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Proficient in using internet search tools and social media platforms.
• Comfortable learning new software systems.
• Reliable transportation and punctual attendance.

Preferred

• Experience in appliance, retail, furniture, construction, or home improvement industries.
• Experience with CRM, POS, or inventory management systems.
• Bilingual (English/Spanish) is a plus.

Knowledge, Skills & Abilities

• Ability to remain calm and professional in a fast-paced environment.
• Strong attention to detail and accuracy.
• Effective problem-solving abilities.
• Ability to prioritize multiple tasks simultaneously.
• Team-oriented mindset with a willingness to assist others.
• Paid Time Off (PTO).
• Employee discounts on appliances.
• Opportunity for advancement within a growing company.
• Hands-on training and professional development.
• Family-oriented, small business work environment.

About The Appliance Plug

The Appliance Plug is Tampa's largest appliance showroom, offering premium appliance brands, financing options, extended warranties, and professional delivery and installation services. We pride ourselves on delivering exceptional customer service and helping homeowners, builders, and contractors find the perfect appliances for their projects.