Administrative Assistant (PRN) - Paragon Infusion Centers

Elevance Health (Anthem); Knoxville (TN); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Elevance Health in Knoxville, TN is seeking an Administrative Assistant (PRN) to support patient check-in, registration, and checkout at Paragon Infusion Centers. The role emphasizes in-person support and requires the ability to handle phone inquiries, schedule checks, and maintain accurate demographics and forms.

The ideal candidate has a HS diploma and at least 1 year of supervisory or health-care front-office experience, with preferred bilingual English/Spanish skills and prior authorization

Qualifications

• Requires a HS diploma or equivalent and a minimum of 1 year of lead/supervisory experience in a health care environment.
• Satisfactory completion of a Tuberculosis test is required for Carelon Health business units.
• Bi-lingual English/Spanish preferred.
• 1+ years of medical front office experience preferred.
• Prior authorization experience preferred.
• Inbound call experience preferred.
• Customer service experience in a medical or professional setting preferred.

Responsibilities

• Oversees patient check-in, registration, and checkout processes.
• Responds to patient questions and concerns; routes issues to appropriate personnel.
• Manages daily administrative operations and resource utilization.
• Supports Medic user issues and ensures cash controls and policy adherence.

Skills

Bilingual (EN/SP)

Customer service

Front-office experience

Phone/inbound calls

Education

HS diploma or equivalent

Job description

Administrative Assistant (PRN) - Paragon Infusion Centers

Location: 318 Prosperity Drive Knoxville, TN 37923

Shift: Days. Clinic is open Monday-Thursday, 8a-6p. 1-3 Shifts per week needing availability on Monday, Wednesday, and Thursday's.

Onsite: This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting.

Job Description

The Administrative Assistant (PRN) will be responsible for overseeing patient check-in, registration, and checkout.

How you will make an impact

• Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized.
• Listens and responds to patient and/or family members concerns.
• Responds to patient questions and complaints; routes issues to appropriate personnel.
• Analyzes daily administrative operations and utilization of resources.
• Assists in Medic user issues.
• Ensures proper cash controls are in place and policy and procedures are followed.

Minimum Requirements

Requires a HS diploma or equivalent and a minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience which would provide an equivalent background. For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position.

Preferred Skills, Capabilities and Experiences

• Bi-lingual (English/Spanish) preferred.
• 1+ Years of medical front office experience preferred.
• Prior authorization experience preferred.
• Inbound call experience preferred.
• Customer service experience in a medical or professional setting preferred.

Job Level

Non-Management Non-Exempt

Workshift

1st Shift (United States of America)

Job Family

ADM > Office/Admin Support

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs (unless covered by a collective bargaining agreement)
• Medical
• Dental
• Vision
• Short and long term disability benefits
• 401(k)+match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources

Hybrid Workforce Strategy

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

COVID-19 and Influenza Vaccination Policy

We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Equal Employment Opportunity

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, nati