Administrative Assistant (PRN) - Paragon Infusion Centers

The Elevance Health Companies, Inc.; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Elevance Health is seeking an Administrative Assistant (PRN) for Paragon Infusion Centers in Knoxville, TN. The role supports front-office operations, patient check-in, and coordination of demographics and eligibility at the clinic location.

The position emphasizes in-person teamwork, strong customer service in a healthcare setting, and alignment with Elevance Health policies. Onsite, day shifts, with limited travel or remote work possibilities.

Qualifications

• Bi-lingual English/Spanish preferred.
• Minimum 1 year lead/supervisory experience in a health care environment.
• 1+ year medical front office experience preferred.
• Prior authorization experience preferred.
• Inbound call experience preferred.
• Customer service experience in a medical setting preferred.

Responsibilities

• Oversee staff and processes for check-in, demographics/eligibility, and forms.
• Listen to patient/family concerns and respond appropriately.
• Route issues to appropriate personnel.
• Analyze daily administrative operations and resource usage.
• Assist in Medic user issues.
• Ensure cash controls and policy adherence.

Skills

Bi-lingual English/Spanish

Medical front office experience

Prior authorization experience

Inbound call experience

Customer service in medical setting

Education

High school diploma or equivalent

Job description

Anticipated End Date: 2026-09-26

Position Title: Administrative Assistant (PRN) - Paragon Infusion Centers

Job Description: Administrative Assistant (PRN) - Paragon Infusion Centers

Location: 318 Prosperity Drive Knoxville, TN 37923

Shift: Days. Clinic is open Monday-Thursday, 8a-6p. 1-3 Shifts per week needing availability on Monday, Wednesday, and Thursday’s.

Onsite: This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting.

How you will make an impact:

• Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized.
• Listens and responds to patient and/or family members concerns.
• Responds to patient questions and complaints; routes issues to appropriate personnel.
• Analyzes daily administrative operations and utilization of resources.
• Assists in Medic user issues.
• Ensures proper cash controls are in place and policy and procedures are followed.

Minimum Requirements:

Requires a HS diploma or equivalent and a minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience which would provide an equivalent background. For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position.

Preferred Skills, Capabilities and Experiences:

• Bi-lingual (English/Spanish) preferred.
• 1+ Years of medical front office experience preferred.
• Prior authorization experience preferred.
• Inbound call experience preferred.
• Customer service experience in a medical or professional setting preferred.

Job Level: Non-Management Non-Exempt

Workshift: 1st Shift (United States of America)

Job Family: ADM > Office/Admin Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Equal Employment Opportunity Statement

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.

Additional Company Information

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading. Join our Talent Community and stay connected with company news, information, and future job opportunities. Fueled by our bold purpose to improve the health of humanity, we are transforming from a traditional health benefits organization into a lifetime trusted health partner.Our nearly 100,000 associates serve approximately 100M+ people, at every stage of health. We address a full range of needs with an integrated whole health approach, powered by industry-leading capabilities and a digital platform for health.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Please visit the Contract Worker Community Page.

Employer Contact/Agency Information

Elevance Health is an Equal Opportunity Employer/Disability/Veterans.