Administrative Assistant – Power Cable

CME Wire and Cable, Inc.; Suwanee (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Life insurance

Paid time off

Job summary

CME Wire & Cable, Inc. in Suwanee, GA is seeking a dedicated administrative and customer service professional to support the Power Cable sales team. You will handle invoices, order acknowledgments, and daily order processing with accuracy.

You will coordinate with the Houston warehouse and internal departments to ensure product availability and timely processing, while maintaining organized records and documentation. This role requires strong communication, attention to detail, and teamwork.

Qualifications

• Three or more years of administrative or customer service experience.
• Proficiency in Microsoft Office.
• Strong written and verbal communication skills in English.
• Strong attention to detail and accuracy when processing orders, invoices, and customer information.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Ability to communicate effectively with customers and work collaboratively across departments.
• Dependable, adaptable, and team-oriented.

Responsibilities

• Provide administrative and customer service support to the Power Cable sales team.
• Process customer invoices accurately and assist with resolving billing discrepancies.
• Send order acknowledgments and provide timely updates on order status, product availability, shipping information, changes, and delays.
• Enter customer stock orders and coordinate with the Houston warehouse and internal departments to ensure accuracy, product availability, and timely processing.
• Assist with customer order modifications in coordination with sales and customer service teams.
• Coordinate customer returns and credit/debit requests with the Houston warehouse and Accounting, including issues involving product quality, packaging, length tolerances, and delivery damage.
• Contact customers to confirm delivery contact information and requirements.
• Gather packing slips, tracking information, proof of delivery, and other supporting documentation.
• Serve as a liaison between Sales and Accounting to help resolve customer concerns and order-related issues.
• Coordinate communication with CME's plant liaison and logistics team in Mexico.
• Assist with daily, monthly, and quarterly sales reports, as well as month-end and year-end billing and reconciliation activities.
• Learn product lines and associated codes to support order entry, reporting, and tariff invoicing.
• Maintain organized customer order records and supporting documentation, including scanning, printing, copying, and electronic filing.
• Assist with meeting scheduling, room setup, presentation materials, and related logistics.
• Prepare and distribute product specification sheets, customer packets, samples, and other sales support materials.
• Maintain professional and timely communication with customers and internal teams.
• Perform other administrative and sales support duties as assigned.

Skills

Microsoft Office proficiency

Strong communication

Attention to detail

Organization & time management

Team collaboration

Job description

Responsibilities

• Provide administrative and customer service support to the Power Cable sales team.
• Process customer invoices accurately and assist with resolving billing discrepancies.
• Send order acknowledgments and provide timely updates on order status, product availability, shipping information, changes, and delays.
• Enter customer stock orders and coordinate with the Houston warehouse and internal departments to ensure accuracy, product availability, and timely processing.
• Assist with customer order modifications in coordination with sales and customer service teams.
• Coordinate customer returns and credit/debit requests with the Houston warehouse and Accounting, including issues involving product quality, packaging, length tolerances, and delivery damage.
• Contact customers to confirm delivery contact information and requirements.
• Gather packing slips, tracking information, proof of delivery, and other supporting documentation.
• Serve as a liaison between Sales and Accounting to help resolve customer concerns and order-related issues.
• Coordinate communication with CME's plant liaison and logistics team in Mexico.
• Assist with daily, monthly, and quarterly sales reports, as well as month-end and year-end billing and reconciliation activities.
• Learn product lines and associated codes to support order entry, reporting, and tariff invoicing.
• Maintain organized customer order records and supporting documentation, including scanning, printing, copying, and electronic filing.
• Assist with meeting scheduling, room setup, presentation materials, and related logistics.
• Prepare and distribute product specification sheets, customer packets, samples, and other sales support materials.
• Maintain professional and timely communication with customers and internal teams.
• Perform other administrative and sales support duties as assigned.

Qualifications

• Three or more years of administrative or customer service experience, or an equivalent combination of education and related experience.
• Proficiency in Microsoft Office.
• Strong written and verbal communication skills in English.
• Strong attention to detail and accuracy when processing orders, invoices, and customer information.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Ability to communicate effectively with customers and work collaboratively across departments.
• Dependable, adaptable, and team-oriented.

Preferred Qualifications

• Experience supporting a sales team with customer billing, order processing, returns, or reporting.

What We Offer

• Health, dental, and vision insurance
• 401(k) with company match
• Life insurance
• Paid time off

Equal Opportunity Employer Statement

CME Wire & Cable, Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. CME Wire & Cable, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy.