Administrative Assistant (patient facing) - Cardiology - Center City

Health Partners Plans; Philadelphia (Philadelphia County); Sur place; USD 40 000 - 52 000; Plein temps

Résumé du poste

Jefferson University Physicians seeks an administrative assistant to support cardiology faculty at the Bruce and Robbie Toll Heart and Vascular Institute. You will answer phones, triage calls, schedule appointments, and obtain patient records prior to visits, ensuring smooth clinic operations.

Responsibilities include maintaining calendars for 5-6 clinicians, documenting medication refills for providers, and ensuring records are ready for clinicians.

Qualifications

• High School Diploma required; Bachelor's Degree preferred.
• Two years of experience in an administrative role preferred.
• Strong communication and organizational skills.

Responsabilités

• Answer busy telephone lines and triage calls.
• Schedule appointments and obtain patient records prior to visits.
• Maintain calendar for 5-6 clinicians and coordinate daily activities.
• Document patient medication refill requests for providers to authorize.
• Ensure patient records are available for clinicians and scanned into EMR.
• Put in orders and schedule tests (stress tests, echocardiograms, labs, CT scans).
• Arrange travel and update physician CVs and licenses.

Connaissances

Communication

Interpersonal Skills

Customer Service

Calendaring

Problem Solving

Multi-tasking

Attention to Detail

Teamwork

Formation

High School Diploma

Bachelor's Degree preferred

Description du poste

Number of Positions In Requisition 1

Job Details

Provide administrative and patient support to assigned Cardiology Faculty members of the Bruce and Robbie Toll Heart and Vascular Institute in the section of Electrophysiology. The administrative assistant will be responsible for answering busy telephone lines, triaging patient calls, scheduling appointments and obtaining patient records prior to patient visit. Ensures optimal customer service to both patients and physicians. Interacts with members of the department and university at all levels. Incumbent prioritizes and accomplishes multiple administrative and scheduling assignments.

Job Description

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
• Coordinates daily administrative and clinical activities, maintain calendar, allowing flexibility to accommodate demands on a daily basis. Supporting 5-6 clinicians
• Documents patient medication refill request for providers to authorize and manage EMR task documented from incoming calls.
• Ensure patient records are available for clinicians prior to patient visit and scanned into the EMR
• Answer telephones, triage and troubleshoot problems.
• Put in orders and schedule testing (stress testing, echocardiograms, labs, CT scans, etc).
• Responsible for travel arrangements, updating physician CV's, provider license renewal

Education and Experience

• High School Diploma Required; Bachelor's Degree preferred
• Two years of experience in an administrative role preferred.

Knowledge, Skills and Abilities - Required

• Effective Communications - Understanding of effective communication concepts, tools and techniques, ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
• Interpersonal Relationships - Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner
• Service Excellence - Knowledge of customer service concepts and techniques, ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
• Flexibility and Adaptability - Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment, ability to adapt as needed
• Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation
• Decision Making - Understanding of the issues related to the decision-making process, ability to analyze situations fully and accurately, and reach productive decisions
• Accuracy and Attention to Detail - Understanding of the necessity and value of accuracy and attention to detail, ability to process information with high levels of accuracy
• Calendaring - Knowledge of and ability to use office electronic calendaring software and capabilities
• Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems, ability to apply this knowledge appropriately to diverse situations
• Knowledge of Organization - Knowledge of the organization’s vision, structure, culture, philosophy, operating principles, values, and code of ethics, ability to apply this understanding appropriately to diverse situations

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Jefferson University Physicians Primary Location Address 925 Chestnut Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout t