Administrative Assistant (patient facing) - Cardiology - Center City

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Tuition assistance

Retirement plans

Flexible spending accounts

Life and AD&D insurance

Short- and long-term disability

Job summary

Jefferson Health's Cardiology Center City is seeking an Administrative Assistant to provide patient-facing support for Electrophysiology clinicians. You will handle front-line calls, triage inquiries, schedule appointments, and secure patient records prior to visits.

Responsibilities include maintaining clinician calendars, processing medication refill requests, coordinating EMR tasks, arranging travel, and keeping physician CVs and licenses up to date.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• Two years of experience in an administrative role preferred.
• Proficiency in secretarial skills and standard office software; PowerPoint a must.

Responsibilities

• Answer busy telephone lines, triage patient calls, schedule appointments and obtain patient records prior to patient visit.
• Ensure patient records are available for clinicians prior to patient visit and scanned into the EMR.
• Document patient medication refill requests for providers to authorize and manage EMR tasks.
• Coordinate travel arrangements and update physician CVs and provider licenses.

Skills

Effective communications

Interpersonal relationships

Service excellence

Flexibility and adaptability

Managing multiple priorities

Decision making

Accuracy and attention to detail

Calendaring

Problem solving

Knowledge of Organization

Education

High School Diploma

Bachelor's Degree preferred

Tools

PowerPoint

Microsoft Office

Job description

Administrative Assistant (patient facing) - Cardiology - Center City### Administrative Assistant (patient facing) - Cardiology - Center CityApply: Philadelphia, PA: Full time: Posted Today: REQ-0038102**Number of Positions In Requisition**1**Job Details**Provide administrative and patient support to assigned Cardiology Faculty members of the Bruce and Robbie Toll Heart and Vascular Institute in the section of Electrophysiology. The administrative assistant will be responsible for answering busy telephone lines, triaging patient calls, scheduling appointments and obtaining patient records prior to patient visit. Ensures optimal customer service to both patients and physicians. Interacts with members of the department and university at all levels. Incumbent prioritizes and accomplishes multiple administrative and scheduling assignments.**Job Description*** Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson* Coordinates daily administrative and clinical activities, maintain calendar, allowing flexibility to accommodate demands on a daily basis. Supporting 5-6 clinicians* Documents patient medication refill request for providers to authorize and manage EMR task documented from incoming calls.* Ensure patient records are available for clinicians prior to patient visit and scanned into the EMR* Answer telephones, triage and troubleshoot problems.* Put in orders and schedule testing (stress testing, echocardiograms, labs, CT scans, etc).* Responsible for travel arrangements, updating physician CV’s, provider license renewal **Education and Experience:*** High School Diploma Required; Bachelor’s Degree preferred* Two years of experience in an administrative role preferred.* Proficiency in secretarial skills, Experience with computer and standard office software application. Knowledge of Power Point a must. **Knowledge, Skills and Abilities - Required*** Effective Communications - Understanding of effective communication concepts, tools and techniques, ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors* Interpersonal Relationships - Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner* Service Excellence - Knowledge of customer service concepts and techniques, ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner* Flexibility and Adaptability - Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment, ability to adapt as needed* Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation* Decision Making - Understanding of the issues related to the decision-making process, ability to analyze situations fully and accurately, and reach productive decisions* Accuracy and Attention to Detail - Understanding of the necessity and value of accuracy and attention to detail, ability to process information with high levels of accuracy* Calendaring - Knowledge of and ability to use office electronic calendaring software and capabilities* Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems, ability to apply this knowledge appropriately to diverse situations* Knowledge of Organization - Knowledge of the organization's vision, structure, culture, philosophy, operating principles, values, and code of ethics, ability to apply this understanding appropriately to diverse situations**Work Shift**Workday Day (United States of America)**Worker Sub Type**Regular**Employee Entity**Jefferson University Physicians**Primary Location Address**925 Chestnut Street, Philadelphia, Pennsylvania, United States of AmericaNationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. **Benefits**Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.For more benefits information, please click here### Why work here?In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education.### About UsWith a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, *We Improve Lives*, expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.