Administrative Assistant / Mobile Crisis (Aiken)

State of South Carolina; South Carolina; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

15 days vacation leave

15 days sick leave

13 paid holidays

Parental Leave

Retirement program SCRS/ORP

Job summary

The State of South Carolina’s Office of Mental Health in Aiken is seeking an Administrative Assistant / Mobile Crisis to support the Mobile Crisis/Access/Living Room team, manage aftercare scheduling, and prepare reports in a busy community setting.

This full-time role requires a high school diploma, healthcare experience, ability to lift 10 pounds, a valid driver’s license, and willingness to travel between clinics; bilingual English/Spanish is a plus and notary eligibility is desirable.

Qualifications

• High school diploma or equivalent required; related experience substitutes for education.
• Experience in healthcare settings is preferred.
• Bilingual abilities in English and Spanish are a plus.

Responsibilities

• Process aftercare requests and schedule appointments for patients.
• Answer calls, take notes, and prepare reports.
• Maintain documentation per QA standards and assist with referrals to partners.
• Ensure access requirements are met and support notary duties as needed.

Skills

Healthcare experience

Bilingual English/Spanish

Notary in SC

Administrative skills

Education

High school diploma

Bachelor's degree accepted in lieu of related experience

Job description

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking an Administrative Assistant / Mobile Crisis (Aiken), who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Aiken-Barnwell Mental Health Center (ABMHC), 1135 Gregg Hwy, Aiken, SC 29801.

Responsibilities for the Administrative Assistant / Mobile Crisis (Aiken)

• Perform core administrative functions for the Mobile Crisis/Access/Living Room team. This includes but is not limited to: processing all aftercare requests for hospitals, rehabilitation facilities, corrections, etc; scheduling appointments for aftercare and new patient appointments; answering phone calls, returning phone calls, scheduling appointments, data tracking and management; preparing reports, managing SLING schedules, contacting facilities to obtain discharge paperwork, taking minutes at scheduled meetings, and assisting with referrals to community partners as appropriate.
• Ensure that access requirements are met.
• Complete all documentation in accordance with Quality Assurance (QA) and other required standards. Requirements may include but are not limited to: Preadmission forms, C-20, generic notes and collaborative documentation.
• Notarize forms as appropriate and transport to Probate/hospital or identified location.
• Ensure that Mobile Crisis staff follow-up and document contact with patients for up to 14 days.
• Pursue professional development through collegial consultation, supervision, continuing education, training and licensure/certification as applicable.
• Maintain all required certifications and licenses.
• Share information with community partners as requested specific to CIT and MH First Aid training.
• Comply with Corporate Compliance policy; all state and federal laws; all agency and center policies and procedures.
• Help ensure area is CARF accredited.
• Limited assistance to patient registration.

Qualifications

• A high school diploma and work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience.

Additional Requirements

• Ability to lift 10 pounds and operate a state vehicle.
• Experience in a healthcare setting.
• Bilingual abilities in English and Spanish (or another language) are a plus.

Post hire, employees must:

• Have the ability to exercise discretion in interpreting and applying established departmental policies and procedures.
• Have the ability to carry out complex oral and/or written instructions.
• Have the ability to communicate verbally and/or manually and in writing with staff and other agencies.
• Have the ability to deal courteously and effectively with the public.
• Have the ability to utilize electronic health record.
• Have knowledge of the principles, policies and practices of office management.
• Have the ability to train other employees.
• Have the ability to serve as a notary in SC.
• Attend Supervision that may vary from direct to general supervision and guidance, dependent upon on-the-job experience and responsibilities.
• Be responsible for BHDD and Center policies and procedures and State policies, procedures, and regulations.
• Hold a valid Driver’s License and have dependable and reliable transportation.
• Be able to pass CPR and Managing Agitation in the Psychiatric Setting (MAPS) Certification.

This position is essential and may be called back during crises/disasters/emergencies.

Travel may be required between clinics and community.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices*
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.