Administrative Assistant / Mobile Crisis (Aiken)

State of South Carolina; Aiken (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

State of South Carolina seeks an Administrative Assistant / Mobile Crisis in Aiken to support the Mobile Crisis/Access/Living Room team. The role handles scheduling, documentation, notary duties, and coordination with facilities to ensure timely discharge paperwork and follow-up with patients.

Required are a high school diploma (bachelor’s substitution allowed) and the ability to lift 10 pounds and operate a state vehicle.

Qualifications

• High school diploma required; a bachelor’s degree may substitute for related work experience.
• Experience in a healthcare setting preferred.
• Bilingual abilities in English and Spanish (or another language) are a plus.
• Ability to lift 10 pounds and operate a state vehicle.
• Travel between clinics may be required.

Responsibilities

• Perform core administrative functions for the Mobile Crisis/Access/Living Room team, including processing aftercare requests, scheduling, answering calls, data tracking, reports, and referrals.
• Ensure access requirements are met and documentation complies with QA standards.
• Notarize forms as appropriate and transport to Probate/hospital or identified location.
• Ensure staff follow-up with patients for up to 14 days.
• Maintain certifications and licenses and share information with community partners as needed.

Skills

Experience in healthcare

Bilingual English/Spanish

Education

High school diploma

Bachelor’s degree substituted for related experience

Job description

Job Responsibilities

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking an Administrative Assistant / Mobile Crisis (Aiken) who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Aiken-Barnwell Mental Health Center (ABMHC), 1135 Gregg Hwy, Aiken, SC 29801.

Responsibilities for the Administrative Assistant / Mobile Crisis (Aiken)

• Perform core administrative functions for the Mobile Crisis/Access/Living Room team. This includes but is not limited to: processing all aftercare requests for hospitals, rehabilitation facilities, corrections, etc; scheduling appointments for aftercare and new patient appointments; answering phone calls, returning phone calls, scheduling appointments, data tracking and management; preparing reports, managing SLING schedules, contacting facilities to obtain discharge paperwork, taking minutes at scheduled meetings, and assisting with referrals to community partners as appropriate.
• Ensure that access requirements are met.
• Complete all documentation in accordance with Quality Assurance (QA) and other required standards. Requirements may include but are not limited to: Preadmission forms, C-20, generic notes and collaborative documentation.
• Notarize forms as appropriate and transport to Probate/hospital or identified location.
• Ensure that Mobile Crisis staff follow-up and document contact with patients for up to 14 days.
• Pursue professional development through collegial consultation, supervision, continuing education, training and licensure/certification as applicable.
• Maintain all required certifications and licenses.
• Share information with community partners as requested specific to CIT and MH First Aid training.
• Comply with Corporate Compliance policy; all state and federal laws; all agency and center policies and procedures.
• Help ensure area is CARF accredited.
• Limited assistance to patient registration.

Minimum And Additional Requirements

• A high school diploma and work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience.

Additional Requirements

• Ability to lift 10 pounds and operate a state vehicle.

Preferred Qualifications

• Experience in a healthcare setting.
• Bilingual abilities in English and Spanish (or another language) are a plus.

Post Hire, Employees Must

• Have the ability to exercise discretion in interpreting and applying established departmental policies and procedures.
• Have the ability to carry out complex oral and/or written instructions.
• Have the ability to communicate verbally and/or manually and in writing with staff and other agencies.
• Have the ability to deal courteously and effectively with the public.
• Have the ability to utilize electronic health record.
• Have knowledge of the principles, policies and practices of office management.
• Have the ability to train other employees.
• Have the ability to serve as a notary in SC.
• Attend Supervision that may vary from direct to general supervision and guidance, dependent upon on-the-job experience and responsibilities.
• Be responsible for BHDD and Center policies and procedures and State policies, procedures, and regulations.
• Hold a valid Driver’s License and have dependable and reliable transportation.
• Be able to pass CPR and Managing Agitation in the Psychiatric Setting (MAPS) Certification.

This position is essential and may be called back during crises/disasters/emergencies.

Travel Maybe Required Between Clinics And Community.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
• • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)
  • Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.