Administrative Assistant/Membership Manager

Blackstonevalley; Northbridge (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

The Blackstone Valley Chamber of Commerce is seeking an Administrative Assistant/Membership Manager to support the President/CEO and Director of Programs and Events with administrative, membership, financial, and event tasks.

You will be the primary contact for members, visitors, vendors, and partners, maintaining records in Atlas CRM, processing dues, invoices, and registrations, and assisting with on-site events.

Qualifications

• Experience in office administration or related role.
• Strong written and verbal communication.
• Ability to manage multiple priorities with deadlines.
• Experience with CRM systems and event registrations.
• Ability to lift 30–40 pounds.

Responsibilities

• Answer incoming telephone calls, respond to general inquiries, take messages, and greet members and visitors.
• Maintain electronic and paper files, calendars, spreadsheets, databases, and other office records.
• Monitor and order office and conference room supplies.
• Prepare correspondence, mailings, meeting agendas, reports, and other administrative materials.
• Enter and maintain accurate member and contact information in the Atlas CRM system.
• Assist members with questions regarding membership, invoices, payments, events, and Chamber resources.
• Update UniPay and Atlas with membership dues, payments received, outstanding balances, and membership amounts owed.
• Assist with invoice mailing, accounts receivable, payment processing, and financial documentation.
• Follow up with members regarding outstanding invoices, membership renewals, event registrations, and other Chamber initiatives.
• Work alongside the Director of Programs and Events with event planning, preparation, registration, setup, and on-site support.
• Prepare event materials, including attendee lists, name tags, signage, programs, and registration materials.
• Maintain the BVCC Project Tracker and assist staff with meeting project deadlines.
• Participate in staff meetings and contribute ideas and suggestions.
• Assist with special projects and other duties as assigned.

Skills

Office administration

Customer service

Communication

Teamwork

Multitasking

Data entry

Tools

Microsoft Office

Atlas CRM

UniPay

Job description

Administrative Assistant/Membership Manager

The Administrative Assistant provides administrative, membership, financial, event, and customer service support to the Blackstone Valley Chamber of Commerce President and CEO and the Director of Programs and Events.

This position serves as a primary point of contact for members, visitors, vendors, and community partners while helping ensure that office operations, membership records, payments, projects, and events are managed accurately and efficiently.

Duties and Responsibilities

• Answer incoming telephone calls, respond to general inquiries, take messages, and greet members and visitors.
• Maintain electronic and paper files, calendars, spreadsheets, databases, and other office records.
• Monitor and order office and conference room supplies.
• Prepare correspondence, mailings, meeting agendas, reports, and other administrative materials.
• Enter and maintain accurate member and contact information in the Atlas CRM system.
• Assist members with questions regarding membership, invoices, payments, events, and Chamber resources.
• Update UniPay and Atlas with membership dues, payments received, outstanding balances, and membership amounts owed.
• Assist with invoice mailing, accounts receivable, payment processing, and financial documentation.
• Follow up with members regarding outstanding invoices, membership renewals, event registrations, and other Chamber initiatives.
• Work alongside the Director of Programs and Events with event planning, preparation, registration, setup, and on-site support.
• Prepare event materials, including attendee lists, name tags, signage, programs, and registration materials.
• Maintain the BVCC Project Tracker and assist staff with meeting project deadlines.
• Participate in staff meetings and contribute ideas and suggestions.
• Assist with special projects and other duties as assigned.

Required Qualifications

• Previous office administration, customer service, or related experience.
• Ability to work effectively in a team environment.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong written and verbal communication skills.
• Excellent organization, follow-through, and attention to detail.
• Ability to manage multiple priorities and deadlines.
• Professional and welcoming demeanor.
• Experience communicating with the public in business and networking settings.
• Comfort learning and using CRM systems, online payment platforms, and event registration software.
• Ability to handle membership and financial information accurately and confidentially.
• Ability to lift and transport materials weighing approximately 30–40 pounds.
• Valid driver’s license and access to a reliable vehicle for Chamber meetings and events.
• Availability to assist with occasional early‑morning, evening, and off‑site events.