Administrative Assistant (Luxury)

24 Seven Talent; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

A luxury jewelry company is seeking an Administrative Assistant in Long Island City, NY. The successful candidate will support Service Development Managers by maintaining service records, organizing meetings, and ensuring effective communication. This full-time role requires strong attention to detail, proficiency in Microsoft Office, and experience in a service-oriented capacity.

Qualifications

• 3+ years of relevant administrative or service-related experience.
• Experience in luxury goods or technical service environments is a plus.
• Foundational product knowledge related to luxury timepieces.

Responsibilities

• Maintain up-to-date service and training records for all plaque watchmakers.
• Organize schedules and coordinate meetings and trainings.
• Track and process jeweler requests and incident reports promptly.

Skills

Attention to Detail

Confidential Information Handling

Organizational Skills

Communication Skills

Proficiency in Microsoft Office

Education

High School Diploma

BA College Degree

Tools

CRM Software

ERP Systems

Microsoft Outlook

Microsoft Office Applications

Job description

1 week ago Be among the first 25 applicants

Job Description

Job Description

Client Overview: Our client, a luxury jewelry company, is seeking an Admin Assistant to join their team in Long Island City, New York.

Role Overview: You will be providing administrative support to the five Service Development Managers. The Service Development team works closely with business partners to ensure the success of their after-sales service technical teams. A successful candidate will be committed to collaboration and teamwork, as well as possess excellent attention to detail.

Administrative Assistant Responsibilities

• Maintain up-to-date service and training records for all plaque watchmakers in the service network by accurately updating CRM data.
• Organize schedules and coordinate meetings, trainings, and communications with jewelers and internal stakeholders.
• Track and process jeweler requests and incident reports promptly to ensure timely resolution.
• Serve as a liaison between Service Development Managers, jewelers, and internal departments to promote proactive information sharing and reduce communication delays.
• Monitor and manage inventory-related activities by receiving and tracking spare parts from jewelers on a quarterly basis, ensuring accountability and accuracy in line with service volume expectations.
• Prepare reports, maintain documentation, and support departmental projects and operational improvements.
• Maintain consistent and accurate records across CRM systems for all plaque watchmakers.
• Support seamless operations through effective scheduling, coordination, and timely processing of partner needs.
• Facilitate clear, proactive, and timely communication between all stakeholders.
• Ensure accurate receipt and reconciliation of spare parts, aligned with jeweler service volumes.
  
  

Administrative Assistant Qualifications

• Strong attention to detail and discretion in handling confidential information
• Foundational product knowledge and history (e.g., luxury timepieces)
• Familiarity with company policies, service rules, and program offerings
• Proficiency in ERP systems and CRM software
• Working knowledge of World Service Counter (WSC)
• Proficient in Microsoft Outlook and other Microsoft Office applications
• High School Diploma required; BA College Degree preferred
• 3+ years of relevant administrative or service-related experience
• Experience in luxury goods or technical service environments is a plus

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Staffing and Recruiting

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