Administrative Assistant (Luxury)

24 Seven Talent; New York (NY); On-site; USD 70,000 - 85,000; Full time

Job summary

A leading luxury jewelry company is looking for an Admin Assistant in Long Island City, New York. The role involves providing administrative support to Service Development Managers, ensuring proper communication and documentation are maintained, and facilitating the smooth operation of after-sales service. Candidates should possess strong attention to detail, collaboration skills, and relevant experience in administrative tasks. A High School Diploma is required, while a BA College Degree is preferred.

Qualifications

• 3+ years of relevant administrative or service-related experience.
• Foundational product knowledge of luxury timepieces.
• Familiarity with company policies and service rules.

Responsibilities

• Provide administrative support to Service Development Managers.
• Maintain up-to-date records and CRM data for service network.
• Organize schedules and coordinate meetings.

Skills

Attention to detail

Collaboration

Communication

Education

High School Diploma

BA College Degree

Tools

CRM software

ERP systems

Microsoft Office

Job description

This range is provided by 24 Seven Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $85,000.00/yr

Direct message the job poster from 24 Seven Talent

Manager, Talent Solutions at 24 Seven Talent

Client Overview: Our client, a luxury jewelry company, is seeking an Admin Assistant to join their team in Long Island City, New York.

Role Overview: You will be providing administrative support to the five Service Development Managers. The Service Development team works closely with business partners to ensure the success of their after-sales service technical teams. A successful candidate will be committed to collaboration and teamwork, as well as possess excellent attention to detail.

• Maintain up-to-date service and training records for all plaque watchmakers in the service network by accurately updating CRM data.
• Organize schedules and coordinate meetings, trainings, and communications with jewelers and internal stakeholders.
• Track and process jeweler requests and incident reports promptly to ensure timely resolution.
• Serve as a liaison between Service Development Managers, jewelers, and internal departments to promote proactive information sharing and reduce communication delays.
• Monitor and manage inventory-related activities by receiving and tracking spare parts from jewelers on a quarterly basis, ensuring accountability and accuracy in line with service volume expectations.
• Prepare reports, maintain documentation, and support departmental projects and operational improvements.
• Maintain consistent and accurate records across CRM systems for all plaque watchmakers.
• Support seamless operations through effective scheduling, coordination, and timely processing of partner needs.
• Facilitate clear, proactive, and timely communication between all stakeholders.
• Ensure accurate receipt and reconciliation of spare parts, aligned with jeweler service volumes.
• Strong attention to detail and discretion in handling confidential information
• Foundational product knowledge and history (e.g., luxury timepieces)
• Familiarity with company policies, service rules, and program offerings
• Proficiency in ERP systems and CRM software
• Working knowledge of World Service Counter (WSC)
• Proficient in Microsoft Outlook and other Microsoft Office applications
• High School Diploma required; BA College Degree preferred
• 3+ years of relevant administrative or service-related experience
• Experience in luxury goods or technical service environments is a plus

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Retail Luxury Goods and Jewelry

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