Administrative Assistant II - Parking

City-of-Boise,-Id; Boise (ID); Hybrid; USD 38,000 - 58,000; Full time

Job summary

City of Boise is seeking an Administrative Assistant I to provide clerical and administrative support for the parking compliance office. You will compile and distribute reports, handle parking permits, and respond courteously to public inquiries regarding parking violations.

The role involves coordinating assignments, administering permit programs, and assisting with ticket appeal processing under supervision. Strong English communication and discretion are essential.

Qualifications

• High school diploma or equivalent; two years of progressively responsible admin support in public administration/public research.
• Ability to pass City of Boise background checks (criminal history and references).
• Hybrid Work Eligible; ability to coordinate between management and front-line staff.

Responsibilities

• Provide clerical and administrative support for the parking compliance office.
• Compile and distribute system reports and data analytics to management.
• Manage parking permits, respond to public inquiries and complaints professionally.

Skills

Multi-tasking

Office software

Data entry

Customer service

Communication (English)

Education

High school diploma or equivalent

Tools

Office suite

Job description

Provides clerical and administrative support for the parking compliance office. Compiles and distributes system reports and data analytics to management. Pulls parking permits and responds courteously and professionally to public inquires and complaints regarding parking violations. Provides education on applicable codes, policies and procedures. Coordinates and tracks assignments, documents and administrative processes. This position works under immediate/direct supervision.

Required Knowledge, Experience, And Training

High school diploma or equivalent and two years of progressively responsible experience supporting senior level management with administrative and/or operational support duties in public administration or administrative research.

Special Requirements

Applicants must be able to pass:

City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

Hybrid Work EligibleProvides administrative support for the parking compliance staff. Provides and administers general coordination between management and front-line team members. Manages parking permits, meter hood requests and the city hall employee parking garage waitlist. Administers various parking permit programs and sends out communication to permit holders. Manages calls and voicemails concerning parking citations or questions about permits. Reviews and responds to incoming emails.

Manages the intake and processing of parking ticket appeals. Assists with processing routine complaints and issues decisions on appeals. Maintains a high level of discretion when answering questions and provides accurate information. Reviews and evaluates parking tickets and relays escalated complaints to the parking supervisor/manager or court system. Enters police-issued citations into the system. Searches and enters vehicle owner information for any recent citations. Updates addresses on return mails. Collects information for high-value or duplicate accounts and send notices via email or mail.

Coordinates with multiple departments and external resources to assist with parking ticket collection efforts. Maintains a high level of discretion when helping identify vehicle owners, administers the towing of vehicles with unpaid tickets and coordinates the collection of unpaid tickets. Compiles and reviews parking revenue reports. Compiles monthly revenue statistics and helps analyze and respond to record requests regarding parking.

Assists with administrative coverage for a variety of departmental divisions. Updates monthly financial data and sends a report to the financial team. Coordinates with fleet services on any motor pool vehicle maintenance problems and assists city employees with electronic vehicle reservations.

Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Is capable of performing all duties of an Administrative Assistant I and provides team support and training, as needed.

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Additional Required Knowledge, Experience, And Training

Knowledge of:

• Research techniques
• Office administration, management practices and procedures, including the principles and practices of business communication
• Spelling, grammar and punctuation
• Computer usage including related software
• Record keeping and filing practices
• Parking operations, services, procedures and policies
• General customer service techniques.

Ability to:

• Multi-task and handle a wide variety of issues
• Operate a computer with demonstrated proficiency using contemporary and related database, word processing and spreadsheet software applications with an aptitude to manage multiple applications at the same time at an appropriate level for efficient job performance
• Independently work in a high-stress environment
• Read, understand and follow complex laws, ordinances, regulations, rules and established policies
• Use 10-key by touch
• Apply basic math as well as spelling and grammar skills
• Receive, comprehend and follow verbal instructions
• Communicate effectively in the English language at a level necessary for efficient job performance
• Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

Preferred Knowledge, Experience, And Training

Three years of experience performing general and/or governmental administrative, clerical and customer service duties with significant experience interpreting and applying governmental laws and regulations.

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts

Also, the employee is occasionally pushing/pulling up to 100 pounds and rarely pushing/pulling up to 75 pounds. The noise level is occasionally moderate and rarely very loud. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand and walk. Position requires hand/finger dexterity.

Working Environment

The work environment will include inside conditions, outdoor weather conditions, extreme temperatures and in wet and humid conditions.