Administrative Assistant II – Front Desk & Client Services

Catholic Community Services of Western Washington; Lacey (WA); On-site; USD 32,000 - 37,000; Full time

Job summary

Catholic Community Services of Western Washington is seeking a front desk assistant to support Housing and Essential Needs (HEN) services. You will greet clients, answer calls, pre-screen, and schedule for Case Managers and Supervisors.

The role involves data entry in HMIS, coordinating with local housing resources, and assisting with eligibility documents and outreach. Excellent communication and multicultural sensitivity are essential.

Qualifications

• High School Diploma or Equivalent.
• At least one year of experience in direct provision of social services, preferably with homeless people.
• Excellent written and oral communication.
• Good office computer skills, with ability to maintain complex client records.
• Demonstrates culturally competent services and ability to work in multi-cultural situations.

Responsibilities

• Greet clients at the front desk and answer phone calls.
• Provide general information and pre-screen/direct incoming clients.
• Schedule appointments for Case Manager, Program Supervisor and Program Manager.
• Assist with obtaining documents for eligibility and rental assistance payments.
• Enter and maintain accurate information in HMIS and other client records.
• Transport clients to appointments and housing opportunities as needed.
• Create client-directed service plans and coordinate with local resources.

Skills

Written and oral communication

Office computer skills

Multicultural sensitivity

Education

High School Diploma or Equivalent

Tools

HMIS

Job description

Catholic Community Services of Western Washington is seeking a front desk assistant to support Housing and Essential Needs (HEN) services. You will greet clients, answer calls, pre-screen, and schedule for Case Managers and Supervisors.

The role involves data entry in HMIS, coordinating with local housing resources, and assisting with eligibility documents and outreach. Excellent communication and multicultural sensitivity are essential.