Administrative Assistant II - Confidential HR

Jimmy Jazz; Minneapolis (MN); On-site; USD 37,000 - 51,000; Full time

Job summary

Minneapolis Public Housing Authority (MPHA) is seeking an HR Administrative Support professional to provide skilled administrative and customer service for day-to-day HR operations at 1001 Washington Ave N, Minneapolis. You will handle triage of communications, assist with onboarding, training coordination, data requests, and HRIS updates while supporting various HR programs and events.

The role emphasizes confidentiality, accuracy in documentation, and collaboration across HR and legal teams.

Qualifications

• High School Diploma or GED; 2+ years of experience in a customer service setting.
• Experience supporting HR tasks preferred.
• Ability to handle confidential information and perform clerical tasks.

Responsibilities

• Monitors and triages communications for HR via in-person, mail, phone, email, and Teams.
• Coordinates administrative steps for MPHA training and events.
• Responds to data requests for information from law firms, departments, and General Counsel.
• Assists with employee clinics coordination and HR-related surveys.
• Performs HRIS-related duties and enters status changes into employee records.
• Participates in recruitment and onboarding tasks as assigned.
• Maintains and updates the Employee Portal and HR materials.
• Keeps HR suite organized and prepares HR meetings and activities.
• Provides backup support to the Recruiter during vacations or leaves.
• Supports temporary employee coordination and Urban Scholar Program.
• Prepares new employee orientation materials and badges.
• Assists with collective bargaining preparation.
• Reviews monthly updates for HR section of Employee Newsletter.
• Assists with badge creation and meeting logistics.

Skills

Customer service

Administrative support

MS Office

HRIS

Education

High School Diploma or GED

Tools

HRIS

Microsoft Office

SharePoint

Teams

Job description

• Location 1001 WASHINGTON AVE N,MINNEAPOLIS, MN, 55401-1032,United States
• Job Category Human Resources, Administrative, Customer Service
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Internal Close Date: August 26, 2026

Salary: $26.69 - $37.36 per hour

Note: Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. New employees typically start in the lower half of range, but experts in their field may be considered for starting pay rates in the top half of the range.

Department/Location: Human Resources / 1001 Washington Ave N

Summary

The primary purpose of this position is to provide skilled administrative support and customer service for the day-to-day operations of the Human Resources Department.

All activities must support the Minneapolis Public Housing Authority’s(“MPHA” or “Authority”) mission, vision, and values.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Monitors and triages multiple communication channels for the Human Resources department, including in-person, postage & interoffice mail, phone, email, and Microsoft Teams, and more.
• Coordinates the administrative steps related to MPHA training and events, including invitations, reminders, fliers, certificate distribution, and certificate retention.
• As assigned, responds to data requests for information from law firms, other departments, and MPHA’s General Counsel, relative to research, data collection, and report preparations concerning lawsuits, information requests, etc.
• Assists with the administrative coordination of MPHA employee clinics.
• Assists with compliance projects, EEO-4 Report, Pay Equity Report, Annual Compliance Report, HR related surveys, etc.
• Performs a variety of HRIS administrative duties by entering status change events into employee records, such as transfers, promotions, and other personnel actions.
• Participates as needed in the recruitment and onboarding process, including employment verifications, background screenings, application review, personnel file creation, and other tasks as assigned.
• Maintain and update the Employee Portal information to ensure content, resources, and employee-facing details remain accurate, current, and accessible.
• Manage and maintain the Human Resources suite, ensuring the space is organized, professional, adequately supplied, and prepared for employees, visitors, and HR related meetings and activities.
• Acts as backup to the Recruiter, providing coverage for vacations, leaves of absence, etc.
• Assists with the coordination of temporary employees
• Assists with the coordination of the Urban Scholar Program
• Assists with New Employee Orientation
• Prepares and prints new employee orientation documents and badges. Assigns required training.
• Assists with preparation for collective bargaining negotiations.
• Reviews monthly updates, new hires, and anniversaries for the Human Resources section of the Employee Newsletter.
• Assists with employee badge creation, troubleshooting, etc.
• Assists with meeting preparation (agenda updates, taking notes, printed materials)
• Prepares monthly and quarterly reports, labels, and certificates for the Executive department as requested.
• Manages personal files, including printing files and uploading documents for personnel files.
• Assists with external market research and online surveys, and compliance reports for various purposes.
• Provides administrative support to HR staff, as necessary, including printing, mailing, and filing documents.
• Responsible for maintaining office supplies and equipment for HR and ordering paper for Headquarters.
• Assists with the setup and tear-down of in-person training events, including arranging training materials, equipment, seating, signage, and other logistical needs.
• Assists with Health & Wellness initiatives for employees by assisting with seminars and annual events and creating and distributing wellness communications.
• Performs other related duties as assigned.

MPHA expects all employees to exhibit the following behavioral skills:

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding.Actively listens and understands the audience to adapt the message appropriately.Communicate information with appropriate personnel in a timely manner.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts the success of the team above own interests; supports everyone's efforts to succeed.

Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction.Possesses the capacity to learn and actively seeks developmental feedback.Applies feedback for continued growth by mastering concepts needed to perform work.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with people from diverse economic, social, and ethnic backgrounds.

Office environment. The noise level in the work environment is usually moderate.

Requirements

Education and/or Experience

High School Diploma or GED and a minimum of two (2) years of experience providing high-quality customer service while performing responsible and confidential clerical and administrative tasks. An equivalent combination of education and experience may be considered. Experience working on or directly supporting a human resources team is preferred.

Some positions may require possession of a valid driver’s license. Those positions may also require the use of a personal vehicle and evidence of individual automobile insurance coverage, or the ability to be insurable under the Authority’s automobile insurance plan at the standard rate. Must pass a criminal history background check.

Technical Skills

To perform this job successfully, the employee should be very organized, detail-oriented, forward-thinking, proactive, customer service-oriented, and able to communicate effectively across multiple mediums. This position also requires strong computer skills, including the full Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, OneNote, SharePoint, and Publisher), as well as Adobe Acrobat. Experience working with an HRIS, HCM, and/or LMS is valuable. Must have the ability to learn other computer software programs as required by assigned tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.

Additional Information

• EEO-4 Classification Administrative Support