Administrative Assistant II

MedStar Health; Alexandria (VA); On-site; USD 38,000 - 50,000; Full time

Job summary

A prominent health organization is looking for an Administrative Assistant II to join their Health Services Clinical Team. This role involves managing client registration, providing administrative support, and ensuring smooth clinic operations. Candidates should possess strong communication abilities and relevant experience, especially within healthcare environments.

Qualifications

• One year of experience providing administrative support.
• Basic skills in Microsoft Word and other software applications.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Greet and register clients, answer telephone calls.
• Accurately enter data and schedule appointments.
• Provide day-to-day administrative support.

Skills

Communication

Interpersonal Skills

Attention to Detail

Time Management

Problem-solving

Education

High school graduation

Tools

Microsoft Office Suite

Job description

Job Announcement

The Fairfax County Health Department is a progressive public health leader serving 1.2 million residents from diverse ethnic, cultural and economic backgrounds. With more than 100 years of leadership in the field, we are committed to promoting population health, protecting public health and the environment, and ensuring residents' equitable access to health services and information.

The Health Department is seeking a dynamic, highly motivated individual to become a member of our Health Services Clinical Team. Working with an administrative team, this position processes clients into various health clinics based on services provided and requested. To be successful, the incumbent must be able to resolve problems quickly and efficiently, maintain excellent working relationships, possess excellent verbal and written communication skills, attention to detail, manage time sensitive tasks and have the ability to work independently. Under supervision, the Administrative Assistant II provides day to day administrative support to the assigned District Clinic Office. This position will greet and register clients, promptly answers incoming telephone calls, and responds to client inquiries and requests for information. Accurately enters data and information into appropriate databases, schedules appointments, files and processes/distributes mail accordingly. Works with other clinic administrative support team and performs other general office duties.

Note: Multiple positions may be filled from this announcement.

The assigned functional areas of the position include general administrative support, office administration, receptionist/public contact, and/or information systems/software.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Knowledge
Knowledge of a variety of standard office procedures;
Knowledge of specific unit terminology;
Knowledge of work done in related departments.
Communication
Ability to read and comprehend relevant documents.
Information Abilities
Ability to process and integrate simple data.
Interpersonal Abilities
Ability to establish and maintain effective working relationships with both external
and internal contacts.
Word Processing/Typing
Basic skills in the use of Microsoft Word.
PC Skills
Basic skills in the use of applicable Microsoft software.

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience and training equivalent to high school graduation and one year of experience providing administrative support in the assigned functional area(s).

CERTIFICATES AND LICENSES REQUIRED:

• Valid driver's license
• Cardiopulmonary Resuscitation - CPR (Required within 60 days)
• AED (Required within 60 days)

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, a driving record check, and sanction screening to the satisfaction of the employer.

This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)

PREFERRED QUALIFICATIONS:

• At least two years of experience providing administrative support in a high-volume health clinic or medical health care setting with ability to complete tasks with multiple interruptions.
• At least one year of experience with medical billing, database maintenance, filing systems and scheduling.
• Experience with Medicaid billing utilizing Medicaid Portal and Electronic Medical Record systems.
• At least one year of front-line customer service experience with excellent customer service skills with the ability to interact in a friendly, service-oriented, and professional manner with internal and external customers.
• Proficiency in the use of Microsoft Office Suite and other software applications.
• Experience effectively communicating with diverse bilingual/multi-lingual populations.
• High level of integrity and discretion in handling confidential information.
• Ability to work independently and in a team environment, be proactive, exercise good judgment, and use critical thinking skills.
• Highly organized, demonstrates exceptional interpersonal skills and ability to effectively communicate, both orally and in writing.
• Ability to manage multiple tasks simultaneously.

PHYSICAL REQUIREMENTS:
Job is generally sedentary in nature, and requires walking, standing, sitting (for long periods of time), and kneeling, reaching, bending, climbing stairs; may be required to lift or carry up to 25 lbs. as required for the position. Uses hands to grasp, handle, or feel. Visual acuity is required to read data from paper and on a computer monitor or other electronic device; ability to operate keyboard driven equipment and computer and use of touchscreen. Position frequently communicates and must be able to exchange accurate information with others verbally and in writing. Generally, works in an office environment yet may occasionally be required to perform job duties outside of the typical office setting. Ability to drive a motor vehicle. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include a practical exercise.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. [e-mail] EEO/AA/TTY.

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